NDIS Assistive Technology: What's Covered, How to Access It, and What to Expect
A practical guide to getting assistive technology through the NDIS — what's covered, the assessment process, approval levels, and tips for getting the right equipment faster.
Assistive technology (AT) can be life-changing. The right wheelchair, communication device, home modification, or adaptive equipment can transform a person's independence, safety, and quality of life. The NDIS funds a wide range of assistive technology, but the process for accessing it can be confusing — especially for higher-cost items that require assessments and approvals.
What counts as assistive technology?
The NDIS defines assistive technology broadly. It includes mobility equipment (wheelchairs, walkers, standing frames), communication devices (speech-generating devices, communication apps, low-tech boards), personal care equipment (shower chairs, hoists, pressure care mattresses), home modifications (ramps, rails, bathroom modifications, ceiling hoists), vehicle modifications (wheelchair accessible vehicles, hand controls), sensory equipment (hearing aids, alerting systems, magnifiers), computer access (adapted keyboards, eye-tracking devices, screen readers), and daily living aids (adapted utensils, environmental control systems, smart home devices).
The four AT levels
Level 1 — Basic (under $1,500): No assessment needed. You or your provider can purchase directly from your plan. Includes items like simple aids, low-tech communication tools, and basic personal care equipment.
Level 2 — Standard ($1,500–$5,000): Brief assessment from a relevant therapist (usually OT). One quote required. Includes items like manual wheelchairs, custom orthotics, and hearing aids.
Level 3 — Complex ($5,000–$15,000): Detailed assessment, usually from an OT with specific AT expertise. Two quotes required. Includes complex rehab equipment and significant home modifications.
Level 4 — Specialised (over $15,000): Comprehensive assessment from a specialist AT assessor. Two or more quotes. NDIA approval required before purchase. Includes powered wheelchairs, vehicle modifications, and major home modifications.
Getting AT faster
Start the assessment process early. AT can take 3–6 months from initial assessment to delivery, especially for Level 3 and 4 items. Don't wait until halfway through your plan to begin.
Request trials. For significant equipment like wheelchairs or communication devices, always trial before purchasing. Good AT providers will arrange this. A device that works in the showroom might not work in your daily life.
Use your OT strategically. An occupational therapist is usually the key person for AT assessments. Choose an OT with specific AT experience — they'll write stronger reports, know what NDIA reviewers are looking for, and have relationships with equipment suppliers.
Find assistive technology providers near you
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The NDIS also funds repairs and maintenance for your assistive technology. This is typically included as a separate line item in your Capital budget. Keep equipment serviced regularly to prevent breakdowns. For powered wheelchairs and complex equipment, having a maintenance schedule is essential — a breakdown can leave you without mobility until repairs are completed.
Frequently asked questions
Does the NDIS pay for hearing aids?
Yes. Hearing aids are classified as assistive technology and can be funded through your NDIS plan's Capital budget. The level of assessment and approval required depends on the cost. Basic hearing aids may fall under Level 2, while premium or cochlear implant processors fall under higher levels.
How long does it take to get NDIS assistive technology?
It varies by complexity. Level 1 items (under $1,500) can be purchased immediately. Level 2-3 items typically take 2-4 months including assessment and ordering. Level 4 items (over $15,000) can take 4-6+ months due to NDIA approval requirements and manufacturing lead times.
Can I choose my own assistive technology?
You have significant input, but an appropriate assessment is usually required to justify the specific equipment. Your assessing therapist should recommend equipment based on your functional needs, preferences, and goals. You can express preferences for specific brands or features.
What happens if my assistive technology breaks?
The NDIS funds repairs and maintenance for your assistive technology through your Capital budget. Contact your AT provider for repairs. For essential equipment like powered wheelchairs, most providers offer emergency repair services. If a device is beyond repair, your OT can assess for a replacement.