Accessibility

Last updated: 5 April 2026

Our commitment

ProviderScout is committed to ensuring our website is accessible to all users, including people with disabilities. We recognise that many of our users are NDIS participants with diverse accessibility needs, and we strive to provide an inclusive browsing experience for everyone.

Accessibility features

Semantic HTML: Our pages use proper heading hierarchy, landmarks, and ARIA labels to support screen readers and assistive technologies.

Keyboard navigation: All interactive elements on ProviderScout can be accessed using a keyboard alone.

Colour contrast: We aim to meet WCAG 2.1 Level AA contrast requirements across all pages.

Responsive design: ProviderScout works on all screen sizes, from mobile phones to desktop monitors.

Skip to content: A "Skip to main content" link is provided at the top of every page for keyboard and screen reader users.

Plain language: We write in clear, simple language and avoid unnecessary jargon. Our NDIS guides are designed to explain complex topics in plain English.

Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. We are continually working to improve the accessibility of our site and welcome feedback on how we can do better.

Feedback

If you experience any difficulty accessing content on ProviderScout, or have suggestions for improving accessibility, please contact us at:
Email: hello@decisionlab.com.au

We take all accessibility feedback seriously and will respond within 5 business days.