Privacy Policy

Last updated: 5 April 2026

1. Who we are

ProviderScout (providerscout.com.au) is operated by DecisionLab, an Australian-based website. We provide a free directory to help NDIS participants find and compare registered providers across Australia.

2. Information we collect

We collect information in the following ways:

Information you provide: When you submit a form on our site (such as a provider claim form, review form, or email subscription form), we collect the information you enter, which may include your name, email address, phone number, business name, and any other details you choose to provide.

Automatically collected information: When you visit our site, we automatically collect certain information including your IP address, browser type, device type, pages visited, time spent on pages, and referring website. This information is collected through Google Analytics (GA4).

Cookies: We use cookies and similar technologies to analyse site traffic and understand how visitors use our site. Third-party services including Google Analytics and Google AdSense may also set cookies on your device.

3. How we use your information

We use the information we collect to operate and improve the ProviderScout directory, respond to enquiries and form submissions, send email communications you have opted into, analyse site usage to improve user experience, and display relevant advertising through Google AdSense.

4. Third-party services

Google Analytics: We use Google Analytics 4 to understand how visitors interact with our site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Google AdSense: We use Google AdSense to display advertisements. Google AdSense may use cookies and web beacons to serve ads based on your prior visits to our site or other sites. You can opt out of personalised advertising by visiting Google Ads Settings.

FormSubmit: Form submissions are processed through FormSubmit and forwarded to our email. FormSubmit does not store your data permanently.

5. Data sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share anonymised, aggregated data (such as total page views for a provider profile) with providers who have claimed their listing on ProviderScout.

6. Data retention

Form submissions are retained for as long as necessary to fulfil the purpose for which they were collected. Analytics data is retained according to Google Analytics default retention settings. You may request deletion of your personal data by contacting us.

7. Your rights

Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request correction of inaccurate information, and request deletion of your personal information. To exercise these rights, contact us at hello@decisionlab.com.au.

8. Children's privacy

ProviderScout is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact us

If you have questions about this Privacy Policy, contact us at:
Email: hello@decisionlab.com.au