Privacy Policy
Last updated: 5 April 2026
1. Who we are
ProviderScout (providerscout.com.au) is operated by DecisionLab, an Australian-based website. We provide a free directory to help NDIS participants find and compare registered providers across Australia.
2. Information we collect
We collect information in the following ways:
Information you provide: When you submit a form on our site (such as a provider claim form, review form, or email subscription form), we collect the information you enter, which may include your name, email address, phone number, business name, and any other details you choose to provide.
Automatically collected information: When you visit our site, we automatically collect certain information including your IP address, browser type, device type, pages visited, time spent on pages, and referring website. This information is collected through Google Analytics (GA4).
Cookies: We use cookies and similar technologies to analyse site traffic and understand how visitors use our site. Third-party services including Google Analytics and Google AdSense may also set cookies on your device.
3. Where provider listings come from
Provider listings on ProviderScout are compiled from public sources. A provider does not have to sign up, and most listings are created without the provider being contacted first — the same way business directories and mapping services list businesses. We think you should be able to see exactly where a listing came from, so:
- The NDIS Quality and Safeguards Commission provider register. Registration status, expiry date and approved registration groups. We re-read this register monthly and the page states the date of the snapshot used.
- Public business listings, including Google Business Profile. Business name, address, phone number, website, and any star rating and review count. Star ratings and review counts are Google’s, republished here — they are not ProviderScout reviews and we do not collect them.
- The Australian Business Register, when we verify an ABN a provider has given us.
- The provider themselves, when they claim their listing and send us a description, services, photos or a logo.
Because the first two sources are scraped rather than supplied, details can be out of date or wrong. If something on your listing is incorrect we will correct it free of charge, usually within one business day.
4. Removing a provider listing
If you are the provider and you do not want to be listed, we will remove your listing. There are no conditions attached, you do not have to claim it first, and we will not ask you to accept an alternative instead.
Email hello@decisionlab.com.au from an address at the business’s domain, or from an address we can reasonably tie to the business, and tell us which listing to remove. We will confirm once it is done. Search engines may keep a cached copy for a period afterwards, which is outside our control.
You can also ask us to correct a listing rather than remove it, or to claim it so you control the content yourself. All three are free.
5. How we use your information
We use the information we collect to operate and improve the ProviderScout directory, respond to enquiries and form submissions, send email communications you have opted into, analyse site usage to improve user experience, and display relevant advertising through Google AdSense.
6. Third-party services
Google Analytics: We use Google Analytics 4 to understand how visitors interact with our site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
Google AdSense: We use Google AdSense to display advertisements. Google AdSense may use cookies and web beacons to serve ads based on your prior visits to our site or other sites. You can opt out of personalised advertising by visiting Google Ads Settings.
FormSubmit: Form submissions are processed through FormSubmit and forwarded to our email. FormSubmit does not store your data permanently.
7. Data sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share anonymised, aggregated data (such as total page views for a provider profile) with providers who have claimed their listing on ProviderScout.
8. Data retention
Form submissions are retained for as long as necessary to fulfil the purpose for which they were collected. Analytics data is retained according to Google Analytics default retention settings. You may request deletion of your personal data by contacting us.
9. Your rights
Under the Australian Privacy Act 1988, you have the right to access the personal information we hold about you, request correction of inaccurate information, and request deletion of your personal information. To exercise these rights, contact us at hello@decisionlab.com.au.
10. Children's privacy
ProviderScout is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact us
If you have questions about this Privacy Policy, contact us at:
Email: hello@decisionlab.com.au