Zim Care

About Zim Care

Zim Care is a Commission-registered NDIS provider based in Browns Plains, Queensland, serving participants across Logan and southern Brisbane. The team focuses on personalised care plans built around each participant's goals — independence, community connection, and quality of life.

Zim Care is approved across 12 NDIS Quality and Safeguards Commission registration groups: Assist Personal Activities High (high-intensity care), Assist-Personal Activities, Community Nursing Care, Daily Tasks/Shared Living, Group/Centre Activities, Household Tasks, Innovative Community Participation, Participate Community, Development-Life Skills, Assist-Life Stage Transition, Assist-Travel/Transport, and Assist Access/Maintain Employment — covering most Core Supports and Capacity Building categories. Their period of registration is in force until 03 July 2028.

New referrals are open as of May 2026 with immediate availability. Sessions are face-to-face — telehealth is not currently offered. Director Ziaullah is the primary contact for new referrals, families and support coordinators.

Services Zim Care provides

• Assist personal activities — standard & high-intensity
• Community nursing care
• Daily tasks & shared living (SIL-style supports)
• Group & centre activities
• Innovative community participation
• Household tasks
• Development — life skills
• Assist — life-stage transition
• Assist — travel & transport
• Assist access & maintain employment

Understanding multi-service NDIS providers

Zim Care operates across most Core Supports categories under the NDIS — Assistance with Daily Life, Assistance with Social and Community Participation, Transport, and the more clinically intense Assist Personal Activities High. For 2025-26, the standard support-worker weekday rate is $68.06/hr; the High Intensity rate is $80.85/hr (weekday) for participants with complex care needs (PEG feeding, manual handling, stoma care, behaviour support implementation). These rates are set by the NDIA and apply across all registered providers — service quality differences show up in worker matching, continuity, and operational reliability rather than pricing.

For multi-service providers like Zim Care, the practical question for participants is whether the same care team handles multiple supports or whether you'll be juggling different worker rosters for each service. Ask about co-rostering — can the same support worker who helps with personal activities in the morning also cover community participation in the afternoon? Co-rostered shifts are usually more efficient (no handover gaps, single relationship) and can reduce the cancellation-policy friction when one shift is rebooked.

Community Nursing Care is a regulated clinical service requiring a Registered Nurse (AHPRA-registered) on site or on call. Common NDIS community nursing tasks include medication management, wound care, enteral/PEG feeding, catheter management, chronic disease management, and post-hospital recovery support. Ask any community-nursing provider about their RN-to-participant ratio, whether the RN is on-site or on-call for routine tasks, and how they integrate with your GP and treating specialists.

All NDIS support workers must hold a valid NDIS Worker Screening Check; Cert III in Individual Support or Disability is the standard baseline. For high-intensity supports, additional training and competency sign-off (manual handling, PEG, behaviour support implementation) should be documented in writing and refreshed annually. Travel charges apply for in-home and community visits and must be agreed in your service agreement before work begins.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Zim Care, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

Zim Care is registered with the NDIS Quality and Safeguards Commission (view official Commission listing), with 12 approved registration groups including Community Nursing Care, high-intensity Personal Activities, Daily Tasks/Shared Living, and the standard Assist-* groups. Their period of registration is in force until 03 July 2028. Being Commission-registered means they're bound by the NDIS Code of Conduct, must meet service standards audited by approved quality auditors, and can serve Agency-managed, plan-managed, and self-managed participants alike — Agency-managed participants are restricted to registered providers, so this matters most for that cohort.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Logan

The Logan service district covers 108+ suburbs and hosts 450+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Zim Care travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Logan access a mix of services — commonly support worker, community nursing and transport. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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