NDIS SIL claims being rejected since 1 July? Here's why
If your supported independent living (SIL) invoices have started bouncing, being held, or getting rejected since 1 July 2026, it's almost certainly one of two linked changes: a new claim code, and the mandatory-registration payment rules. Here's what changed and how to fix it.
The Rules required SIL and NDIS digital-platform providers to be registered — or to have lodged an application — before that date. The NDIA says that from 1 October 2026 plan managers should reject invoices from SIL providers who are neither registered nor have applied. Where providers stand now →
Two things changed for SIL claiming on 1 July 2026, and together they explain most rejected or held SIL invoices. One is a coding fix. The other turns on whether you were registered, or had applied, before 1 October 2026 — a date that has now passed.
Change 1 — a new SIL claim code (0138 replaces 0115)
The support item you claim SIL under changed. Per the NDIS (SIL claims and payment changes from 1 July 2026):
- For SIL delivered before 1 July 2026, keep using the old code 0115 — Assistance with daily life tasks in a group or shared living arrangement.
- For SIL delivered from 1 July 2026, all providers must use the new code 0138 — Assistance with Supported Independent Living.
If your invoices for July-onward supports still use 0115, that mismatch alone can cause a rejection or hold. Re-issuing under 0138 (with the correct dates of service) is the first thing to check.
Change 2 — registration now controls who gets paid
The bigger change is that mandatory registration now governs SIL payment. A plan manager may only pay a SIL invoice for services delivered after 1 July 2026 if the provider is one of:
- registered under group 0138; or
- an unregistered provider who delivered SIL before 1 July 2026 and has lodged an application under group 0138; or
- an existing unregistered provider who was delivering SIL before 1 July 2026 (during the transition).
Read that third point carefully: during the transition (SIL delivered up to 30 September 2026), an existing provider who delivered SIL before 1 July 2026 could still be paid — even before an application was lodged. So for SIL delivered from July to September, being unregistered was not by itself a bar to payment for an existing provider; the claim code above is the first thing to check. For services from 1 October the registration gate is firm (next section). The NDIA encourages SIL providers to include their registration or application number on invoices.
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The hard cut-off: 30 September 2026
The transition was not open-ended, and it has ended. The NDIA says an unregistered SIL provider who did not apply to register can only claim for services up to 30 September 2026, and that from 1 October 2026 plan managers should reject invoices from SIL providers who are not registered and have not applied to register. For SIL delivered from 1 October, that is a firm gate rather than occasional friction.
How to fix rejected SIL claims
Work through these in order:
- Check the claim code. Supports delivered from 1 July 2026 must be claimed under 0138, not 0115. Re-issue any mis-coded invoices.
- Confirm your registration status. If you're not registered and did not apply before 1 October 2026, that is the payment blocker for SIL delivered from that date.
- Know which side of 1 October you are on. If you delivered SIL before 1 July 2026 and applied under group 0138 before 1 October, the NDIA says you can keep claiming under 0138 while the Commission assesses your application. If you did not, the NDIA says you can only claim for services up to 30 September 2026; the 1 October page sets out what the Commission says next, and how to register covers the application itself.
- Include your registration or application number on invoices. The NDIA encourages SIL providers to do so.
- If a claim is rejected specifically due to registration status, the NDIS advises contacting the NDIS Commission.
For anything registration-related, the question now is whether you were registered, or had applied, before 1 October 2026: where providers stand now that the date has passed.
How to verify this information
The claiming and payment rules are set out by the NDIS — rely on the source:
- SIL claims and payment changes from 1 July 2026 (the 0115→0138 code change and plan-manager payment rules).
- Mandatory registration on the NDIS Commission site.
ProviderScout is an independent directory, not affiliated with the NDIA or NDIS Commission. Claiming and payment questions specific to your plan should go to the NDIA or NDIS Commission.
Frequently asked questions
Why are my NDIS SIL claims being rejected since 1 July 2026?
Two linked changes. First, SIL delivered from 1 July 2026 must be claimed under the new code 0138 (not the old 0115) — a mismatch alone can cause rejections. Second, mandatory registration now controls payment: for SIL delivered from 1 October 2026, the NDIA says plan managers should reject invoices from SIL providers who are not registered and have not applied to register. For services up to 30 September 2026, an existing provider who was delivering SIL before 1 July 2026 could still be paid.
What is claim code 0138?
0138 — Assistance with Supported Independent Living — is the new NDIS support item for SIL delivered from 1 July 2026. It replaces 0115 (Assistance with daily life tasks in a group or shared living arrangement), which is still used for SIL delivered before 1 July 2026.
Can I still get paid for SIL if I'm not registered?
For services delivered up to 30 September 2026, an existing provider who was delivering SIL before 1 July 2026 could still be paid, even before lodging an application. For services from 1 October 2026, the NDIA says plan managers should reject invoices from SIL providers who are not registered and have not applied to register; an unregistered provider that did not apply can only claim for services up to 30 September 2026.
How do I stop my SIL invoices from being held?
Check you're using code 0138 for supports from 1 July 2026, and include your registration or application number on invoices, which the NDIA encourages SIL providers to do. If a claim is rejected due to registration status, the NDIA says to contact the NDIS Commission.
What is the final date I can claim for SIL if I don't register?
30 September 2026. The NDIA says an unregistered SIL provider that did not apply to register can only claim for services up to 30 September 2026. A provider that delivered SIL before 1 July 2026 and lodged an application under group 0138 before 1 October 2026 can, the NDIA says, continue claiming under 0138 while its application is assessed.
Related
A one-page checklist that maps the NDIS Practice Standards to what you need in place before your registration audit. Enter your email to download it.
You’ll get the download on the next page, plus occasional registration updates. No spam; unsubscribe anytime.
Tell us what supports you actually deliver and where you are up to. We will read it and reply with a straight answer — including “you do not need to do anything yet” if that is the honest answer.
Disclosure: we do not currently have a commercial arrangement with any registration consultant or approved quality auditor, and we are not paid to refer you to one. If that ever changes we will say so in the reply, on this page, and before any referral. ProviderScout is not a consultant and does not lodge applications for providers — the NDIS Commission requires the provider to be substantially involved in their own application.