NDIS SIL claims being rejected since 1 July? Here's why

Two things changed for SIL claiming on 1 July 2026, and together they explain most rejected or held SIL invoices. The good news: both are fixable, and if you delivered SIL before 1 July, you can keep claiming while you sort it out — provided you act before 1 October.

Change 1 — a new SIL claim code (0138 replaces 0115)

The support item you claim SIL under changed. Per the NDIS (SIL claims and payment changes from 1 July 2026):

• For SIL delivered before 1 July 2026, keep using the old code 0115 — Assistance with daily life tasks in a group or shared living arrangement.
• For SIL delivered from 1 July 2026, all providers must use the new code 0138 — Assistance with Supported Independent Living.

If your invoices for July-onward supports still use 0115, that mismatch alone can cause a rejection or hold. Re-issuing under 0138 (with the correct dates of service) is the first thing to check.

Change 2 — registration now controls who gets paid

The bigger change is that mandatory registration now governs SIL payment. A plan manager may only pay a SIL invoice for services delivered after 1 July 2026 if the provider is one of:

• registered under group 0138; or
• an unregistered provider who delivered SIL before 1 July 2026 and has lodged an application under group 0138; or
• an existing unregistered provider who was delivering SIL before 1 July 2026 (during the transition).

Read that third point carefully: during the transition, an existing provider who delivered SIL before 1 July 2026 can still be paid — even before their application is lodged. So most July-onward friction isn't an outright "you're unregistered" block; it's more often the code mismatch above, or a plan manager who can't yet confirm which category you fall into. The registration gate only becomes absolute on 1 October (next section). Including your registration or application number on invoices is encouraged precisely because it lets plan managers confirm you're eligible and pay without friction.

The hard cut-off: 30 September 2026

The transition isn't open-ended. An unregistered SIL provider who does not apply to register by 1 October 2026 can only claim for services delivered up to 30 September 2026. From 1 October, plan managers are instructed to reject invoices from SIL providers who are neither registered nor have applied. In other words: what you might be seeing now as occasional friction becomes a hard wall on 1 October if you haven't lodged an application.

How to fix rejected SIL claims

Work through these in order:

1. Check the claim code. Supports delivered from 1 July 2026 must be claimed under 0138, not 0115. Re-issue any mis-coded invoices.
2. Confirm your registration status. If you're not registered and haven't applied, that's the payment blocker — and it becomes absolute on 1 October.
3. Lodge a registration application under group 0138 if you haven't. Once lodged, you can keep claiming under 0138 while the Commission assesses you. See how to register.
4. Put your registration or application number on every invoice so plan managers can verify eligibility.
5. If a claim is rejected specifically due to registration status, the NDIS advises contacting the NDIS Commission.

The underlying fix for anything registration-related is the same: apply before 1 October 2026. It's what turns "claims occasionally held" into "claims paid while I'm assessed".

How to verify this information

The claiming and payment rules are set out by the NDIS — rely on the source:

• SIL claims and payment changes from 1 July 2026 (the 0115→0138 code change and plan-manager payment rules).
• Mandatory registration on the NDIS Commission site.

ProviderScout is an independent directory, not affiliated with the NDIA or NDIS Commission. Claiming and payment questions specific to your plan should go to the NDIA or NDIS Commission.