Acme Support Services

About Acme Support Services

Acme Support Services is a Commission-registered NDIS provider operating from Suite 1.20, 1 Westlink Court in Darra, southwest Brisbane. The team is built around personal-care nurses, support workers, allied health professionals and property managers, and the business describes itself as family-run with a focus on care plans built around the participant's actual goals and preferences rather than off-the-shelf templates.

The Commission listing covers a broad spread of registration groups: Assistance with Daily Personal Activities, Community Nursing Care, Assistance with Household Tasks, Participate in the Community, Group/Centre Based Activities, Assist-Life Stage Transition, Development of Life Skills, Shared Living Accommodation, Specialist Positive Behaviour Support, Specialist Disability Accommodation, and Assistance with Accommodation and Tenancy Obligations. Service delivery extends across South East Queensland with 24/7 availability for personal-care supports. The current Commission registration period is in force until 8 January 2029.

All services are available via telehealth where clinically appropriate. New referrals are open with immediate availability as of May 2026. The team is contactable on 07 3063 3362 and at acmesupportservices.com.au.

Services Acme Support Services provides

• Assistance with daily personal activities (showering, dressing, grooming, toileting, meals, mobility)
• Community nursing care
• Assistance with household tasks
• Participate in the community
• Group/centre based activities
• Assist-life stage transition
• Development of life skills
• Shared living accommodation
• Specialist positive behaviour support
• Specialist disability accommodation
• Assistance with accommodation and tenancy obligations

Understanding personal-activities support under the NDIS

Assistance with daily personal activities — showering, dressing, grooming, toileting, transferring, meals and continence — is one of the most-used NDIS support categories. Hourly rates are set by the 2025-26 NDIS Pricing Arrangements, with the standard weekday rate at $70.23/hour and higher evening, weekend and public-holiday rates. Whether registered or unregistered, providers cannot legally charge above the Pricing Arrangement cap for a given service.

For personal-care supports specifically, three things matter more than the hourly rate. The first is roster consistency: the same support worker being the same support worker is what turns a transactional service into a relationship. The second is clinical-handover discipline if you have any medical needs (medication routine, manual handling, swallowing assessments) — registered providers are bound to the NDIS Practice Standards on this; unregistered providers are bound only by the NDIS Code of Conduct, which is meaningfully thinner. The third is the worker-screening posture: NDIS Worker Screening clearance is the legal floor, but providers can layer additional checks like ongoing reference cycles and incident-reporting transparency.

Cancellation policy is an underrated thing to settle before signing. The NDIS Pricing Arrangements allow providers to charge up to 100% of the agreed rate for short-notice cancellations (less than 7 clear days), but the provider's own policy must be in the service agreement. Ask explicitly what the threshold is, how it's documented when a cancellation happens, and what the provider does when their own worker no-shows or arrives late.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Acme Support Services, it's worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they're sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

Acme Support Services is registered with the NDIS Quality and Safeguards Commission, which means they're bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren't subject to the same oversight.

It's also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider's service agreement doesn't include a reasonable exit clause, that's worth questioning.

If you're unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Brisbane

The Brisbane service district covers 199+ suburbs and hosts 1,093+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers — including Acme Support Services — travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Brisbane access a mix of services — commonly support worker, allied health and community participation. Whether you're looking for ongoing in-home personal-care support or coordinated supported-independent-living, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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