Beds For Backs

About Beds For Backs

Beds For Backs is a Melbourne-based specialist sleep-and-spinal-support retailer that maps NDIS participants to a mattress matched to their body, weight distribution, mobility limitations and pain profile. The company's stated approach is "we do not guess" — using a structured assessment process rather than a generic showroom recommendation.

Stores are located in Campbellfield, Hawthorn, Preston and Yarraville. The business is now operated by Innovative Wellbeing Solutions Pty Ltd (ABN 11 686 516 174, active since April 2025), trading as Beds For Backs Franchise IP — the previous A.C.N. 140 983 062 PTY LTD entity (active since March 2010) has ceased operations and the brand and operations transferred to the new entity. Sister brands under the same group include Shiga Dry Global, Ergonomic Life International, and Care Easy.

Beds For Backs is registered with the NDIS Quality and Safeguards Commission, registration number 4-LY66ABL. Period of registration in force until 17 April 2029. The Commission-approved scope is two registration groups: Personal Mobility Equipment and Assist Prod-Pers Care/Safety — both Capital Supports / Assistive Technology categories that fit the company's specialised mattress and adjustable-bed product range. NDIS funding for these supports typically requires a clinical recommendation from an OT or physiotherapist before NDIS funds can be applied. Sean Dixon (CEO/Director) is the primary contact for new referrals.

Services Beds For Backs provides

• Specialised mattresses (pressure-mapped to participant body and pain profile)
• Adjustable beds (electric, profiling, hi-low)
• Natural latex mattresses (allergen-friendly options)
• In-store body-mapping consultation
• NDIS Capital Supports / Assistive Technology supply (with OT or physio recommendation)
• In-home consultation across Greater Melbourne (Campbellfield, Hawthorn, Preston, Yarraville store regions)

Understanding NDIS services under the NDIS

The National Disability Insurance Scheme funds a wide range of supports across three budget categories. Core Supports cover daily living assistance, community participation, consumables, and transport. Capacity Building covers coordination, therapy services, employment support, and training for independence. Capital Supports cover assistive technology, equipment, home modifications, and Specialist Disability Accommodation.

Each provider registered with the NDIS Quality and Safeguards Commission must meet specific practice standards, maintain appropriate insurance, and employ workers who have passed NDIS Worker Screening Checks. Registered providers can serve Agency-managed, plan-managed, and self-managed participants. Unregistered providers can only work with plan-managed and self-managed participants, but many offer excellent services and greater flexibility.

When comparing NDIS providers, consider their specialisation, location, availability, and communication style. Ask for references from other participants if possible, and don’t hesitate to request a trial period before committing to a service agreement. The NDIS is designed to give participants choice and control — exercising that choice starts with asking the right questions and understanding what each provider brings to the table.

Service agreements are not permanent. If you find that a provider isn’t meeting your needs, you can end the agreement and switch to another provider at any time. Keeping records of your interactions, invoices, and any issues that arise will make transitions smoother and provide useful evidence at your next plan review.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Beds for Backs, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

Beds For Backs is registered with the NDIS Quality and Safeguards Commission (registration number 4-LY66ABL, period in force until 17 April 2029, verified 8 May 2026 against the Commission certificate provided directly by the operator). Their two approved registration groups are Personal Mobility Equipment and Assist Prod-Pers Care/Safety — both Capital Supports / Assistive Technology categories. Agency-managed participants are restricted to registered providers, which makes the registration meaningful for that cohort. Plan-managed and self-managed participants can purchase Capital Supports through any provider regardless of registration status.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Hume Moreland

The Hume Moreland service district covers 50+ suburbs and hosts 438+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Beds for Backs travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Hume Moreland access a mix of services — commonly community nursing, sda and support worker. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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