Complex Connect

About Complex Connect

Complex Connect is a registered NDIS provider based in Frankston VIC 3199, delivering face-to-face support across Melbourne and telehealth across Australia. The legal entity is COMPLEX CONNECT PTY LTD (ABN 65 676 261 859), an Australian private company active on the Australian Business Register since 2 April 2024.

The NDIS services on offer are Positive Behaviour Support, Specialist Support Coordination, Support Coordination, Psychosocial Recovery Coaching and PERMAH-trained support work. Complex Connect describes its focus as working with people whose circumstances are complex, changing or difficult to navigate.

Services Complex Connect provides

The services below are the ones Complex Connect’s own website advertises AND that are covered by its current NDIS registration groups. Each is matched to the registration group that covers it on the Commission’s register.

• Positive Behaviour Support — evidence-based behaviour support for participants with complex or challenging behaviours, working with the whole support team (registration group: Behaviour Support)
• Specialist Support Coordination — higher-intensity support coordination for participants with complex needs across multiple systems (registration group: Support Coordination)
• Support Coordination — help to understand an NDIS plan, connect with providers, coordinate supports and prepare for plan reviews (registration group: Assist — Life Stage, Transition)
• Psychosocial Recovery Coaching — coaching to help participants living with mental-health conditions build capacity and work toward their goals (registration group: Assist — Life Stage, Transition)
• PERMAH Workers / Personalised Disability Support — one-to-one support focused on capacity building, independence, community participation and meaningful personal goals (registration groups: Participate Community; Assist — Personal Activities; Development — Life Skills)

Registration and conditions

The Commission records this registration as Approved, with its period of registration in force until 5 December 2027. The register entry is published under the legal name Complex Connect Pty Ltd, with the recorded head office FRANKSTON VIC 3199.

Two conditions are recorded on the registration by the Commission. They are reproduced below as the register records them:

1. “A condition is imposed for assessment of the remaining elements of Module 2 to be conducted 3 months after service delivery has commenced in class of support 0110.”

2. “A condition has been imposed, for providers of 0107 Assistance with daily personal activities, for risk assessment of participants who choose to be supported by a single worker.” ndiscommission.gov.au/providers/providers-assistance-daily

See the Commission’s page for Complex Connect Pty Ltd for the current version.

What to ask before choosing an NDIS provider

For Positive Behaviour Support, ask who the clinician is, how often they will review the behaviour support plan, and how they coordinate with support workers, families, schools or employment supports. For restrictive-practice work in particular, ask who authorises interim and comprehensive behaviour support plans and how quickly a plan can be developed.

For Support Coordination and Specialist Support Coordination, ask how the provider keeps coordination separate from the services it delivers itself. A good support coordinator should help a participant choose freely among providers, including providers other than their own organisation. For Specialist Support Coordination specifically, ask what expertise the coordinator brings to the complexity in your situation and ask for examples.

For Psychosocial Recovery Coaching, ask whether the coach has lived experience of mental ill-health, how coaching sessions are scheduled around good and difficult weeks, and how coaching integrates with your clinical mental-health team.

Where Complex Connect works

Complex Connect’s registered location is Frankston VIC 3199, in the Bayside Peninsula NDIS service district. The business describes its service model as face-to-face across Melbourne, with telehealth available Australia-wide.

Comparing a few providers is worth the time. For Positive Behaviour Support and Specialist Support Coordination in particular, the individual clinician and coordinator matter as much as the organisation.

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