Creative Devotional Counselling & Creative Respite Community Services

About Creative Devotional Counselling & Creative Respite Community Services

CRCS (the team name used by the operator) provides supports to people across the lifespan in the community. The stated approach is to deliver care and supports that produce outcomes and a positive impact through fostering relationships, employing staff with relevant skills and knowledge, and actively working toward a culture of continuous improvement.

The legal parent entity is Creative Devotional Counselling Pty Ltd (active since 27 September 2016, QLD). Since December 2019 the operator has also traded as Creative Respite and Community Services — the same Commission-registered entity, operated under a sub-brand for the respite-focused work. CRCS is based in Jimboomba in QLD's Greater Logan region and services participants within a 50 km radius covering Greater Logan and Greater Ipswich.

CRCS is approved across 13 NDIS Quality and Safeguards Commission registration groups: Early Childhood Supports, Therapeutic Supports, Support Coordination, Community Nursing Care, Assist Personal Activities High (high-intensity care), Assist-Personal Activities, Daily Tasks/Shared Living, Household Tasks, Group/Centre Activities, Participate Community, Development-Life Skills, Assist-Life Stage Transition, and Assist-Travel/Transport. Their period of registration is in force until 26 March 2029.

Telehealth is offered for selected services. New referrals are open with immediate availability — Service Coordinator Kristie Norman is the primary contact for new participants, families, and support coordinators.

Services CRCS provides

• Early Childhood Supports (under-7s)
• Therapeutic Supports (allied health)
• Support Coordination
• Community Nursing Care
• Assist Personal Activities High (high-intensity / complex care)
• Assist-Personal Activities (standard support work)
• Daily Tasks/Shared Living
• Household Tasks
• Group/Centre Activities
• Participate Community
• Development — Life Skills
• Assist-Life Stage Transition
• Assist-Travel/Transport
• Telehealth (some services)

Understanding support coordination under the NDIS

A support coordinator helps NDIS participants implement their plans by connecting them with the right services and supports. Their day-to-day work involves researching providers, coordinating appointments, helping resolve service issues, and building the participant's capacity to manage their own supports over time.

Under the NDIS, support coordination comes in three levels. Level 1 (Support Connection, $80.06/hr) helps participants connect with informal, community-based, and funded supports. Level 2 (Coordination of Supports, $100.14/hr) involves more hands-on plan coordination including crisis resolution and working with multiple providers. Level 3 (Specialist Support Coordination, $132.83/hr) is for participants with complex situations — managing risks, addressing barriers to service delivery, and navigating the interface between NDIS and mainstream services like health and justice.

Most support coordinators meet with participants at least monthly, though this varies based on the complexity of the plan and the participant's needs. Some participants need weekly contact during transition periods, while others with stable arrangements might only need quarterly check-ins.

When choosing a support coordinator, look for someone with strong local knowledge of providers in your area, a clear communication style, and a willingness to advocate on your behalf. A good coordinator should be responsive — if you can't reach them within a business day, that's a red flag. They should also be proactive about upcoming plan reviews and help you prepare evidence of how your supports are working. CRCS offers Support Coordination alongside Therapeutic Supports and Early Childhood Supports, which can be useful for participants whose plan goals span multiple service domains.

Support coordination is funded under Capacity Building (CB Choice and Control) in your NDIS plan. The funding is finite and time-limited, so it's worth discussing with your coordinator how they'll use the allocated hours across your plan period.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including CRCS, it's worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or coordinator be, and what happens if they're sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

CRCS is registered with the NDIS Quality and Safeguards Commission (view official Commission listing) with 13 approved registration groups: Early Childhood Supports, Therapeutic Supports, Support Coordination, Community Nursing Care, Assist Personal Activities High, Assist-Personal Activities, Daily Tasks/Shared Living, Household Tasks, Group/Centre Activities, Participate Community, Development-Life Skills, Assist-Life Stage Transition, and Assist-Travel/Transport. Their period of registration is in force until 26 March 2029. Being Commission-registered means they're bound by the NDIS Code of Conduct, must meet service standards audited by approved quality auditors, and can serve Agency-managed, plan-managed, and self-managed participants alike — Agency-managed participants are restricted to registered providers, so this matters most for that cohort.

It's also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you have the right to change providers at any time — you're never locked in. If a provider's service agreement doesn't include a reasonable exit clause, that's worth questioning.

If you're unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests.

NDIS supports in Logan

The Logan service district covers 117+ suburbs and hosts 642+ NDIS providers, including practices across Jimboomba, Beenleigh, Logan Central, Marsden, Springwood, Browns Plains, Park Ridge and the wider Logan / Greater Ipswich corridor. Participants in this area typically access services in their local community, though many providers including CRCS travel to clients at home within their service radius. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Logan access a mix of services — commonly support worker, support coordination, and therapeutic supports. Whether you're looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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