daar

About daar

daar (DAAR Care Pty Ltd) is a registered NDIS provider offering positive behaviour support and speech pathology to participants across South Western Sydney and, via telehealth, Australia-wide. The team delivers individualised, evidence-based therapy built around each participant’s goals — reducing behaviours of concern and building skills and independence through a positive behaviour support plan, and developing communication, language, social and swallowing skills with a speech pathologist. daar operates from clinics in Canterbury and Liverpool, with telehealth available for participants who prefer or need to be seen remotely.

Services daar provides

• Positive behaviour support
• Speech pathology (assessment & therapy)
• Communication & language support
• Telehealth Australia-wide

Understanding behaviour support and speech pathology under the NDIS

Positive behaviour support (PBS) helps participants who experience behaviours of concern. A practitioner assesses what is driving the behaviour and works with the participant and their support network on a plan that reduces distress, builds skills and improves quality of life; it is delivered by NDIS behaviour support practitioners and funded under Capacity Building (Improved Relationships). Speech pathology supports communication, language, speech and social interaction and, where needed, eating and swallowing; it is funded under Capacity Building (Improved Daily Living). Both can be delivered in clinic or via telehealth.

The NDIS sets maximum hourly rates for support workers based on the time of service. For the 2025–26 period, the standard weekday rate is $70.23 per hour, with loadings for less sociable hours: $77.38 for weekday evenings, $98.83 for Saturdays, $127.43 for Sundays, and $156.03 for public holidays. These rates cover a standard one-to-one support arrangement. Group-based supports (such as community access programs with multiple participants) are funded at lower per-participant rates.

Support workers must hold a valid NDIS Worker Screening Check, and many providers require additional qualifications such as a Certificate III in Individual Support or Disability. First aid certification is also standard. When choosing a support worker, ask about their experience with your specific support needs, their availability for regular shifts, and what happens when they’re sick or on leave — good providers have backup arrangements to avoid gaps in support.

Support workers can drive participants as part of their duties, but vehicle-related costs must be agreed in your service agreement. Travel time between participants is billable at NDIS rates, and providers must distinguish between productive travel (travelling with you) and non-productive travel (getting to you).

Continuity of support matters enormously. Having the same regular worker builds trust and understanding, which directly affects the quality of support. Ask potential providers how they approach worker matching and what their staff turnover rate looks like. High turnover is common in disability support but better providers invest in their workforce to retain good staff.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including daar, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If daar is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in South Western Sydney

The South Western Sydney service district covers 122+ suburbs and hosts 451+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including daar travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in South Western Sydney access a mix of services — commonly support worker, sda and transport. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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