Horizon Access Care

About Horizon Access Care

Horizon Access Care is an NDIS-registered provider based in Point Cook, Victoria, serving participants across Western Melbourne. They offer 1 types of support including transport.

Based on 5 Google reviews, Horizon Access Care holds a 5-star rating, which puts them in the top tier for provider feedback in the Western Melbourne service area.

Services Horizon Access Care provides

• Transport

Understanding transport under the NDIS

Transport funding under the NDIS helps participants travel to and from activities related to their goals and plan. The NDIS recognises that reliable transport is essential for accessing employment, education, social participation, and community involvement.

Transport funding is allocated at three levels based on your circumstances. Level 1 is for participants who can use public transport without assistance. Level 2 is for those who can use public transport with some help, such as a companion or taxi for some trips. Level 3 is for participants who cannot use public transport at all and rely on taxis, rideshare services, or private vehicles for all travel. Your transport level is determined during your planning meeting based on your functional capacity and the availability of accessible public transport in your area.

Your transport budget can be used flexibly across different modes of travel. This includes taxi fares, rideshare services, community transport programs, fuel costs for private vehicles (paid at a per-kilometre rate when a family member or carer drives you), and modified taxi services. Wheelchair-accessible taxis are covered, and the cost is usually higher than standard taxis due to the specialised vehicles involved.

If you’re self-managed, keeping records of your transport spending is essential. Save receipts, log trips with dates, destinations, and purposes, and reconcile your spending against your budget regularly. Plan-managed participants should ensure their plan manager is processing transport invoices promptly so you can track your remaining budget.

It’s worth noting that transport funding under the NDIS is separate from other travel-related supports. For example, if a support worker drives you to an appointment, their travel time may be billed separately as provider travel, which comes from a different funding category. Similarly, aged care transport supports through the Commonwealth Home Support Programme are not interchangeable with NDIS transport funding.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Horizon Access Care, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If Horizon Access Care is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Western Melbourne

The Western Melbourne service district covers 62+ suburbs and hosts 802+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Horizon Access Care travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Western Melbourne access a mix of services — commonly support worker, transport and community nursing. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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