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Intellectual Disability and Mental Health

Name: Intellectual Disability and Mental Health
Address: 47 Burelli St, Wollongong NSW 2500, Australia, AU
Telephone: (02) 4227 3111

47 Burelli St, Wollongong NSW 2500, Australia

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About Intellectual Disability and Mental Health

Intellectual Disability and Mental Health is an NDIS-registered provider based in Wollongong, New South Wales, serving participants across Illawarra Shoalhaven. They offer 1 types of support including behaviour support.

Services Intellectual Disability and Mental Health provides

Behaviour support

Understanding behaviour support under the NDIS

A positive behaviour support plan (PBSP) is the central deliverable of an NDIS behaviour support engagement. The plan documents the function of behaviour of concern (what need or communication it serves), proactive strategies that reduce its likelihood, environmental and routine modifications, and replacement skills that the participant is actively learning. A good PBSP is concrete enough that a casual support worker reading it knows what to do; a poor one is generic enough that no one knows how to implement it.

Where a PBSP includes any restrictive practice — chemical restraint (medication used to manage behaviour rather than treat illness), physical restraint, mechanical restraint, environmental restriction (locked doors, restricted access to areas of the home or possessions), or seclusion — the NDIS Quality and Safeguards Commission's strict reporting framework applies. The behaviour support practitioner must be registered with the Commission, every use of a restrictive practice must be reported within 5 business days, and the plan must include explicit strategies to reduce and ideally eliminate the practice over time. Restrictive practices used outside an approved PBSP attract regulatory action against the provider.

The realistic timeline for a behaviour support engagement is 6-12 months minimum, often longer. Significant skill-building and environmental change takes time. A practitioner who promises rapid resolution after a single assessment is misjudging the work. Engagement quality also depends on the practitioner's willingness to coach support workers, family members, and (where relevant) school staff — behaviour change happens across the whole environment, not in clinical sessions.

When choosing a behaviour support provider, confirm the practitioner's NDIS Quality and Safeguards Commission registration, ask about caseload composition, and request a high-level outline of their PBSP development process.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Intellectual Disability and Mental Health, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If Intellectual Disability and Mental Health is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Illawarra Shoalhaven

The Illawarra Shoalhaven service district covers 115+ suburbs and hosts 407+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Intellectual Disability and Mental Health travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Illawarra Shoalhaven access a mix of services — commonly transport, support worker and sda. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.