My Centred Care

About My Centred Care

My Centred Care is a Commission-registered NDIS provider based in Adelaide, South Australia, serving participants across Greater Adelaide. The team's stated approach is personalised, high-quality support designed around each participant's needs, goals, and lifestyle.

My Centred Care is approved across 4 NDIS Quality and Safeguards Commission registration groups: Innovative Community Participation, Household Tasks, Daily Tasks/Shared Living, and Development-Life Skills. Their period of registration is in force until 17 September 2027.

New referrals are open as of May 2026 with immediate availability. Director Ellen Chen is the primary contact for new participants, families and support coordinators.

Services My Centred Care provides

• Support worker (in-home and community)
• Personal care and daily living support
• Household tasks
• Daily tasks & shared living (SIL-style supports)
• Innovative community participation
• Development — life skills

Who My Centred Care works with

My Centred Care positions itself as a collaborative partner across the participant's broader care network rather than a stand-alone service provider:

• ✓Families and carers — coordinating supports around the participant's home life and informal supports
• ✓Hospitals and discharge teams — bridging the transition from inpatient to home-based supports
• ✓Support coordinators and plan managers — aligning service delivery with NDIS plan goals
• ✓Allied health professionals — wrapping support-worker services around therapy goals

Understanding support worker services under the NDIS

Worker matching, continuity, and backup arrangements are what separate adequate support providers from good ones — and these things are entirely about provider operations, not NDIS funding levels. Under the 2025-26 NDIS Pricing Arrangements, the standard weekday rate is $68.06/hr regardless of who's delivering the support. The rate doesn't change between a casual worker the participant has never met and a regular worker who has been with the same participant for three years. The difference shows up in service quality, not pricing.

When evaluating a personal-care or community-participation provider, ask about their roster stability metric (the percentage of shifts covered by the participant's regular worker over a 4-week window — good providers track this and aim for 80%+). Ask about their staff retention rate; the disability sector average sits around 30% annual turnover, and providers below that figure tend to invest more in worker training and conditions. Ask how they handle a primary worker's planned leave: is there a named secondary worker who has met the participant in advance, or do they send a stranger?

All NDIS support workers must hold a valid NDIS Worker Screening Check; many providers also require Cert III in Individual Support or Disability and current first-aid certification. For participants with complex needs (manual handling, PEG feeding, behaviour support implementation, medication administration), additional training and competency sign-off should be documented in writing.

Travel is billable separately under the NDIS price guide. Providers should distinguish productive travel (the worker is with you, supporting you) from non-productive travel (the worker is getting to or from your location), and the service agreement should make the cancellation policy explicit — typically 7 days' notice for full charge, otherwise pro-rata.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including My Centred Care, it's worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker be, and what happens if they're sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

My Centred Care is registered with the NDIS Quality and Safeguards Commission (view official Commission listing), with 4 approved registration groups: Innovative Community Participation, Household Tasks, Daily Tasks/Shared Living, and Development-Life Skills. Their period of registration is in force until 17 September 2027. Being Commission-registered means they're bound by the NDIS Code of Conduct, must meet service standards audited by approved quality auditors, and can serve Agency-managed, plan-managed, and self-managed participants alike — Agency-managed participants are restricted to registered providers, so this matters most for that cohort.

It's also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you have the right to change providers at any time — you're never locked in. If a provider's service agreement doesn't include a reasonable exit clause, that's worth questioning.

If you're unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Southern Adelaide

The Southern Adelaide service district covers 171+ suburbs and hosts 473+ NDIS providers, including practices across Marion, Mitchell Park, Park Holme, Edwardstown, Brighton, Glenelg, Morphettville, Seacliff and the wider southern metro. Participants in this area typically access services in their local community, though many providers including My Centred Care travel to clients at home across Greater Adelaide. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Southern Adelaide access a mix of services — commonly support worker, daily tasks/shared living, and community participation. Whether you're looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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