MyIntegra - Queensland

About MyIntegra - Queensland

MyIntegra is a leading Australian provider of NDIS Plan Management and Support Coordination, operating nationally as a trading name of Integrated Care Pty Ltd (ABN 62 149 233 634, NDIS reg 4050003624). Before any plan is made, the team takes the time to listen and understand what a life lived to its full potential means for the participant. The Plan Management team handles paperwork, pays invoices quickly and on time, and gives practical advice to help participants get the most out of their funding.

MyIntegra's Australia-wide network of Support Coordinators uses their expertise and local knowledge to connect participants to the right services. Active since February 2011, MyIntegra now serves participants across NSW, ACT, VIC, TAS, QLD and WA, manages over $120M in NDIS funds, and was a finalist for the Most Outstanding Plan Manager award at the 2023 and 2024 Australian Disability Service Awards. All services are available via telehealth.

New referrals are open with immediate availability.

Services MyIntegra - Queensland provides

• Plan management
• Support coordination

Understanding plan management under the NDIS

The most common complaints about plan management are slow invoice processing, opaque budget reporting, and provider-payment failures that the participant only finds out about when the provider chases them. None of these are inherent to plan management — they're operational failings that vary widely between providers. Before signing with any plan manager, ask three questions: what's their median invoice-to-payment time (the answer should be 3-5 business days), do they offer a real-time online budget portal (most reputable providers do), and how do they handle provider payment disputes (a good answer involves contacting both parties before withholding payment).

Plan management fees come from a separate budget line in your NDIS plan (a fixed $104.45/month under the 2025-26 NDIS Pricing Arrangements; the setup fee was removed on 1 July 2025). They don't reduce your therapy or support-worker funding. Switching plan managers does not trigger a second setup fee — so the choice is worth getting right at the start.

A frequently-overlooked benefit of plan management is access to unregistered NDIS providers. Agency-managed participants can only use registered providers; this restricts choice in many service categories (notably support coordination, psychology, and occupational therapy in regional areas). Plan management opens the unregistered market while still offloading the administrative burden.

Reporting frequency varies meaningfully. Some plan managers send a monthly statement; others provide a real-time dashboard. For participants whose plan is tight, real-time visibility is materially more useful — it lets you adjust service patterns before you run out of funding rather than after.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including MyIntegra - Queensland, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If MyIntegra - Queensland is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Brisbane

The Brisbane service district covers 199+ suburbs and hosts 1093+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including MyIntegra - Queensland travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Brisbane access a mix of services — commonly support worker, sda and physiotherapy. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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