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Mystery Transport

Kelso QLD 4815, Australia

About Mystery Transport

Mystery Transport is an NDIS-registered provider based in Kelso, Queensland, serving participants across Townsville. They offer 1 types of support including transport.

Services Mystery Transport provides

Transport

NDIS Commission register record

Published by the NDIS Quality and Safeguards Commission, as at 2 August 2026.

Registration statusApproved

ABN34 666 800 488

Registration in force until12 March 2027

Approved registration groups3

Approved to deliver

Household tasks
Innovative community participation
Assistance with travel and transport arrangements

Approval covers the support types listed above. It is not a statement that Mystery Transport currently offers all of them, or has availability. How we check listings.

Source: NDIS Commission provider register, snapshot 2 August 2026.

Before you sign anything, read choosing your first NDIS provider — rates and loadings, cancellation terms, staff continuity and how to end a service agreement.

Understanding transport under the NDIS

NDIS transport funding sits in three levels. Level 1 (currently around $1,784/year) is for participants who can't use public transport because of their disability and who need transport for work, study, or community participation up to 15 hours/week. Level 2 (~$2,676/year) is for participants engaging 15+ hours/week. Level 3 (~$3,456/year) applies to participants who require accessible transport with specialist driver training and no public-transport alternative — typically those with high-physical-support needs or who use a power wheelchair that can't board most taxis. Higher funding above Level 3 is only available in exceptional circumstances and requires documented evidence.

Transport claims have specific mechanics that catch new participants out. Funding is paid as a regular allocation, not a per-trip claim. For most participants, the transport budget covers a portion of taxi fares, ride-share trips, or fuel costs for journeys associated with NDIS goals. Participants on Level 3 generally use a registered transport provider that bills the NDIS directly using the relevant pricing arrangement; the participant doesn't see invoices.

Several alternatives sit alongside formal NDIS transport: state-based taxi subsidy schemes (different rules in each state, generally larger discounts than NDIS-only funding), Companion Card programs (free travel for an approved companion on most public transport), and disability parking permits. Combining these with NDIS transport often produces better coverage than the NDIS allocation alone.

When using a transport provider, confirm they're registered with the NDIS Quality and Safeguards Commission if your plan is Agency-managed (a requirement). Confirm wheelchair-accessible vehicle availability and notice periods if you use a wheelchair. Confirm the cancellation policy — late cancellation fees are typically charged at the equivalent of one short trip and should be in writing.

NDIS supports in Townsville

The Townsville service district covers 65+ suburbs and hosts 360+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Mystery Transport travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Townsville access a mix of services — commonly support worker, physiotherapy and transport. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.