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Neighbourhood Care

Name: Neighbourhood Care
Address: Unit 103/19 Ogilvie Rd, Mount Pleasant WA 6153, Australia, AU
Telephone: 1800 292 273
Rating: 5

Unit 103/19 Ogilvie Rd, Mount Pleasant WA 6153, Australia

★★★★★5(2 reviews)

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About Neighbourhood Care

Neighbourhood Care is an NDIS-registered provider based in Mount Pleasant, Western Australia, serving participants across Perth Hills. They offer 1 types of support including community nursing.

Based on 2 Google reviews, Neighbourhood Care holds a 5-star rating, which puts them in the top tier for provider feedback in the Perth Hills service area.

Services Neighbourhood Care provides

Community nursing

Understanding community nursing under the NDIS

NDIS community nursing covers nursing care delivered in the participant's home or community setting where the care is directly related to disability support and not the responsibility of the mainstream health system. Common scopes include continence management, wound care for chronic disability-related wounds (pressure injuries, diabetic ulcers in participants whose disability prevents independent management), PEG feeding setup and oversight, complex bowel programs, ventilator support, tracheostomy care, and medication management for participants who cannot self-administer.

All NDIS-funded nurses must be registered with the Australian Health Practitioner Regulation Agency (AHPRA) — this is the same registration framework that applies to nurses working in hospitals. Registered nurses have completed a three-year bachelor degree; enrolled nurses have completed a Diploma of Nursing and work under RN supervision. The 2025-26 NDIS Pricing Arrangements set rates by qualification: registered nurse $124.62/hr, enrolled nurse $87.84/hr (weekday rates; evening, weekend and public-holiday loadings apply).

Care plans for community nursing should be jointly developed with the participant's GP (or specialist physician for complex care needs) and reviewed at least annually. For high-risk care (tracheostomy management, ventilator oversight, complex wound care), the care plan should explicitly address escalation pathways: who is contacted if the participant deteriorates, what triggers a hospital transfer, and what backup arrangements exist if the primary nurse is unavailable.

A frequent boundary question is whether a particular task is NDIS-funded nursing (disability-related) or mainstream-health (treating illness). The principle: if a non-disabled person with the same condition would receive the care from Medicare or the public hospital system, the NDIS isn't the funder. Care plans should document this distinction explicitly.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Neighbourhood Care, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If Neighbourhood Care is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Perth Hills

The Perth Hills service district covers 124+ suburbs and hosts 515+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Neighbourhood Care travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Perth Hills access a mix of services — commonly support worker, sda and community nursing. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.