Next Step Living

About Next Step Living

Next Step Living is a family-run registered NDIS provider based in Strathfield South, in Sydney’s inner west. Its website describes support at home and in the community across Ryde, Parramatta, the Inner West, the Lower North Shore and Western Sydney: help with daily living and household tasks, community participation, transport, life-skills development, supported independent living and physiotherapy. Its home page says it builds support around each participant’s goals and routines with a consistent team the participant gets to know. The physiotherapy page says the team is contactable seven days a week, 7am to 7pm, with support provided outside those hours, and the About page says it works with NDIA-managed, plan-managed and self-managed participants. The website states it has capacity for new participants (checked 9 November 2026); confirm availability for the service you need directly.

The registration is held by Next Step Living Pty Ltd, an Australian private company (ABN 64 686 937 682) active on the Australian Business Register since May 2025. The ABR record shows no registered business name. The Commission register records the head office at Strathfield South NSW 2136 and a single mobile outlet, and the website gives its location as Sydney, NSW, so no street address is shown on this page.

The website also advertises short-term accommodation (respite) and says plainly that its STA home is not yet open and that it is taking registrations of interest. The services list below includes that caveat.

Services Next Step Living provides

• Daily living assistance — support with everyday tasks to help participants live independently at home and in the community
• Domestic assistance — help with household tasks such as cleaning, laundry, tidying and keeping the home safe and comfortable
• Community participation — support to connect, participate and build relationships in the community
• Travel and transport — transport support to get to appointments and activities
• Life skills development — learning and practising everyday skills such as cooking, budgeting, shopping and using public transport
• Supported independent living (SIL) — 24/7 support in a shared or individual home, helping participants build independence, confidence and daily living skills
• Short-term accommodation (respite) — short supported stays that give families and carers a break; the website says its STA home is not yet open and invites registrations of interest
• Physiotherapy — therapy to improve mobility, strength and independence in daily life

The Commission holds ten registration groups for this ABN. The services above are the ones Next Step Living’s own website describes, with each line shortened from the website’s wording, and each sits within a group the register holds. The register also holds two groups the website does not describe as services: Group and Centre Based Activities, and Innovative Community Participation.

Registration and conditions

The Commission records this registration as Approved, with its period of registration in force until 6 November 2028. The register entry is published under the name Next Step Living Pty Ltd, with the head office recorded at Strathfield South NSW 2136 and one outlet recorded as mobile, and the outlet phone is the number shown on this page.

Three conditions are recorded on the registration by the Commission. They are reproduced below exactly as the register shows them, including the question mark in “provider?s” in the third:

1. “A condition has been imposed, for providers of 0107 Assistance with daily personal activities, for risk assessment of participants who choose to be supported by a single worker.”

2. “A condition is imposed for assessment of the remaining elements of the Certification audit to be conducted 3 months after service delivery has commenced in any of the classes of support that require certification assessment.”

3. “A variation condition is imposed for the assessment of Module 5A: Assistance with SIL.  The audit must be conducted as part of the provider?s mid-term audit which must commence no later than 18mths after the date of registration.”

The first requires a risk assessment when a participant chooses to be supported by a single worker for daily personal activities. The second requires assessment of the remaining elements of the Certification audit three months after service delivery commences in any class of support requiring certification assessment. The third sets when the audit of the Supported Independent Living module takes place. The Commission’s page for Next Step Living Pty Ltd holds the current version.

What to ask before choosing an NDIS provider

For supported independent living, ask about current vacancies, who the housemates would be, how the roster works overnight, and what happens when a regular worker is sick or on leave. For short-term accommodation, ask when stays will be available and what a stay includes. Ask for the hourly rates, including evenings, weekends and public holidays, and the cancellation terms, in writing before you sign a service agreement.

For daily living and community support, ask who you would see each time, how a consistent team is kept consistent, and how the provider reports against your plan goals for your next plan review.

The register lists the provider’s registration groups and conditions. It does not tell you whether they have capacity for a service this month. For a registered provider, complaints can also go to the NDIS Quality and Safeguards Commission.

NDIS supports in Sydney

Strathfield South is in Strathfield Council, in the Sydney NDIS service district as this directory files it. Next Step Living’s website describes support across Ryde, Parramatta, the Inner West, the Lower North Shore and Western Sydney, delivered at home and in the community.

Comparing a few providers is worth the time, especially for supported accommodation, where the match between participant, housemates and support team is a large part of what makes it work.

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This listing has been claimed by Next Step Living. Business (ABN) and NDIS registration verified by ProviderScout.

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