Novara Care

About Novara Care

Novara Care is a registered NDIS provider based in Maddington, Western Australia, operated by Hewan Tsegay Zakarias as a sole trader (ABN 65 807 691 342). The NDIS Commission's register records the provider as Approved, with registration in force until 25 November 2028, across ten registration groups covering personal care, household support, community participation, transport, life skills and SIL.

In their own words: “At Novara Care, we believe that everyone deserves to feel valued, respected, supported and empowered to live life to the fullest.”

The provider says it welcomes new NDIS participants across Perth and takes a person-centred approach to each support plan.

Services Novara Care provides

The services below are taken from Novara Care's own website and matched to the NDIS registration groups the Commission holds for this ABN.

• Personal care & medication support — help with showering, dressing, grooming, hygiene and medication reminders in line with individual support plans
• Domestic assistance — help keeping a clean, comfortable and organised home
• Meal preparation — preparing nutritious meals in line with individual dietary needs and preferences
• Community access & social participation — support to take part in community activities, hobbies and social events
• Transport assistance — transport to appointments, activities, shopping and community outings
• Life skills development — practical skill-building for everyday living, confidence and independence

The register also holds further groups for this ABN that the website does not advertise: Daily Tasks/Shared Living, Supported Independent Living, Group/Centre Activities, Assist-Life Stage Transition, and Innovative Community Participation. If you need one of these specifically, ask Novara Care directly whether they currently offer it.

Registration conditions

Three conditions are recorded on this provider's registration by the Commission. They are reproduced below as the register records them; one apostrophe appears as a question mark in the register's text and has been written as a normal apostrophe here:

1. “A variation condition is imposed for the assessment of Module 5A: Assistance with SIL. The audit must be conducted as part of the provider's mid-term audit which must commence no later than 18 months after the date of registration.”

2. “A condition has been imposed, for providers of 0107 Assistance with daily personal activities, for risk assessment of participants who choose to be supported by a single worker.”

3. “A condition is imposed for assessment of the remaining elements of the Certification audit to be conducted 3 months after service delivery has commenced in any of the classes of support that require certification assessment.”

Two of the three set when parts of the provider's audit are conducted; the other requires a risk assessment for participants who choose to be supported by a single worker. The Commission's page for Novara Care holds the current version.

What to ask before choosing an NDIS provider

Ask who would actually be providing your support and what happens if that person is sick or away. With a sole-trader business, continuity usually depends on one person plus any employed support workers, so it is worth understanding capacity up front.

Ask for the hourly rates in writing, including weekend, evening and public-holiday rates and how travel is charged, before the first shift.

For a registered provider, complaints can also go to the NDIS Quality and Safeguards Commission.

NDIS supports in Perth

Maddington sits in the City of Gosnells. Novara Care welcomes new NDIS participants across Perth, as its website states.

Comparing a few providers is worth the time, especially where continuity of the individual worker matters as much as the organisation.

Quick info

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