Ontrack Support Services
About Ontrack Support Services
Ontrack Support Services is an NDIS-registered provider based in Bankstown, New South Wales, serving participants across Sydney. They offer 2 types of support including psychosocial recovery coaching and support coordination.
Services Ontrack Support Services provides
- Psychosocial recovery coaching
- Support coordination
NDIS Commission register record
Published by the NDIS Quality and Safeguards Commission, as at 2 August 2026.
Approved to deliver
- Specialist positive behaviour support
- Assistance with life stage transitions
- Participation in community, social and civic activities
- Assistance with daily personal activities
- Therapeutic supports
- Group and centre-based activities
- Supported independent living
- Innovative community participation
- Development of daily living and life skills
- Household tasks
- Assistance to access and maintain employment or higher education
- Assistance with daily life tasks in a group or shared living arrangement
- Assistance with travel and transport arrangements
- Support coordination
Approval covers the support types listed above. It is not a statement that Ontrack Support Services currently offers all of them, or has availability. How we check listings.
Source: NDIS Commission provider register, snapshot 2 August 2026.
Before you sign anything, read choosing your first NDIS provider — rates and loadings, cancellation terms, staff continuity and how to end a service agreement.
Understanding support coordination under the NDIS
Choosing the right support coordination level depends as much on your situation as your funding. Most participants who are stable, with simple plans and a few familiar providers, do well with Level 1 (Support Connection, $80.06/hr) — a coordinator who points you towards the right informal and community options without managing day-to-day details. Level 2 (Coordination of Supports, $100.14/hr) suits the majority of participants with a mix of allied health, support workers and capacity-building goals — the coordinator actively brokers services, troubleshoots issues, and keeps your plan on track. Level 3 (Specialist Support Coordination, $190.54/hr) is reserved for high-complexity situations: housing transitions, mental-health crises, multiple-system involvement, or escalating risks of harm. The NDIA expects evidence (allied-health reports, case manager letters) to justify Level 3 funding.
Independent versus in-house coordination is a meaningful choice. Coordinators who work for a parent provider that also delivers therapy or support work can have an inherent conflict of interest in suggesting providers — even when handled honestly. Independent support coordinators (those without therapy or SIL services attached) can refer freely across the market. Both arrangements are legitimate; the right choice depends on the strength of your existing provider relationships.
A practical test for any coordinator is the response-time question: how long do they take to reply to a non-urgent email, and what's their plan when their primary contact is on leave? Slow communication is the most common complaint logged with the NDIS Quality and Safeguards Commission about support coordinators.
Allocated coordination hours are visible in your NDIS plan under Capacity Building — Choice and Control. Burning through them in the first quarter of your plan is a common mistake; ask your coordinator for a quarterly hour-tracking statement.
NDIS supports in Sydney
The Sydney service district covers 209+ suburbs and hosts 1223+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Ontrack Support Services travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.
Most participants in Sydney access a mix of services — commonly support worker, physiotherapy and transport. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.
Quick info
Is this your business?
Claim this listing to update your details and connect with participants.
Claim listingOther providers in Sydney
Have you used this provider?
Help other NDIS participants. Reviews are published with your first name and relationship; your email is kept private and only used for verification.
Not published. Used only to verify your review and contact you if needed.