Our Family Respite

About Our Family Respite

Our Family Respite is a registered NDIS provider delivering personalised Short-Term Accommodation (STA), overnight respite and emergency respite care across New South Wales. They provide safe, home-like respite environments for children, young people and adults with disability, supporting independence, social connection and wellbeing. Services include overnight respite stays, emergency respite care, school holiday camps and flexible respite options tailored to each participant’s needs — delivered by consistent, experienced carers in real family homes rather than clinical settings. Services are available across the Central Coast, Sydney, Northern Sydney, Newcastle and surrounding NSW regions.

Services Our Family Respite provides

• Short-Term Accommodation (STA)
• Overnight respite
• Emergency respite care
• Weekend respite
• School holiday camps

Understanding respite and short-term accommodation under the NDIS

Short-Term Accommodation (STA), including respite, funds support for a participant to stay away from their usual home — often for up to 14 days at a time. It covers personal care, accommodation, meals and activities, giving both the participant and their regular carers a break. Respite can be planned (a weekend away or a school-holiday stay) or arranged at short notice in an emergency, and is funded under the participant’s Core supports budget.

The NDIS sets maximum hourly rates for support workers based on the time of service. For the 2025–26 period, the standard weekday rate is $70.23 per hour, with loadings for less sociable hours: $77.38 for weekday evenings, $98.83 for Saturdays, $127.43 for Sundays, and $156.03 for public holidays. These rates cover a standard one-to-one support arrangement. Group-based supports (such as community access programs with multiple participants) are funded at lower per-participant rates.

Support workers must hold a valid NDIS Worker Screening Check, and many providers require additional qualifications such as a Certificate III in Individual Support or Disability. First aid certification is also standard. When choosing a support worker, ask about their experience with your specific support needs, their availability for regular shifts, and what happens when they’re sick or on leave — good providers have backup arrangements to avoid gaps in support.

Support workers can drive participants as part of their duties, but vehicle-related costs must be agreed in your service agreement. Travel time between participants is billable at NDIS rates, and providers must distinguish between productive travel (travelling with you) and non-productive travel (getting to you).

Continuity of support matters enormously. Having the same regular worker builds trust and understanding, which directly affects the quality of support. Ask potential providers how they approach worker matching and what their staff turnover rate looks like. High turnover is common in disability support but better providers invest in their workforce to retain good staff.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Our Family Respite, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If Our Family Respite is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Central Coast

The Central Coast service district covers 122+ suburbs and hosts 451+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Our Family Respite travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Central Coast access a mix of services — commonly support worker, sda and transport. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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