Pivotal Connect

About Pivotal Connect

Pivotal Connect is an NDIS-registered provider based in Bellbird Park, Queensland, serving participants across Ipswich. They offer 4 types of support including psychosocial recovery coaching, support coordination, support worker and more.

Services Pivotal Connect provides

• Psychosocial recovery coaching
• Support coordination
• Support worker
• Transport

NDIS Commission register record

Published by the NDIS Quality and Safeguards Commission, as at 2 August 2026.

Approved to deliver

• Assistance with travel and transport arrangements
• Development of daily living and life skills
• Household tasks
• Group and centre-based activities
• Assistance with life stage transitions
• Innovative community participation
• Supported independent living
• Assistance to access and maintain employment or higher education
• Assistance with daily personal activities
• Assistance with daily life tasks in a group or shared living arrangement
• Participation in community, social and civic activities
• Exercise physiology and personal well-being activities

Approval covers the support types listed above. It is not a statement that Pivotal Connect currently offers all of them, or has availability. How we check listings.

Source: NDIS Commission provider register, snapshot 2 August 2026.

Before you sign anything, read choosing your first NDIS provider — rates and loadings, cancellation terms, staff continuity and how to end a service agreement.

Understanding support coordination under the NDIS

A support coordinator helps NDIS participants implement their plans by connecting them with the right services and supports. Their day-to-day work involves researching providers, coordinating appointments, helping resolve service issues, and building the participant’s capacity to manage their own supports over time.

Under the NDIS, support coordination comes in three levels. Level 1 (Support Connection, $80.06/hr) helps participants connect with informal, community-based, and funded supports. Level 2 (Coordination of Supports, $100.14/hr) involves more hands-on plan coordination including crisis resolution and working with multiple providers. Level 3 (Specialist Support Coordination, $190.54/hr) is for participants with complex situations — this includes managing risks, addressing barriers to service delivery, and navigating the interface between NDIS and mainstream services like health and justice.

Most support coordinators meet with participants at least monthly, though this varies based on the complexity of the plan and the participant’s needs. Some participants need weekly contact during transition periods, while others with stable arrangements might only need quarterly check-ins.

When choosing a support coordinator, look for someone with strong local knowledge of providers in your area, a clear communication style, and a willingness to advocate on your behalf. A good coordinator should be responsive — if you can’t reach them within a business day, that’s a red flag. They should also be proactive about upcoming plan reviews and help you prepare evidence of how your supports are working.

Support coordination is funded under Capacity Building (CB Choice and Control) in your NDIS plan. The funding is finite and time-limited, so it’s worth discussing with your coordinator how they’ll use the allocated hours across your plan period.

NDIS supports in Ipswich

The Ipswich service district covers 83+ suburbs and hosts 310+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Pivotal Connect travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Ipswich access a mix of services — commonly support worker, sda and community nursing. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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