Pro Care Assist Support Services

About Pro Care Assist Support Services

Pro Care Assist Support Services is a registered NDIS provider with a Townsville City, Queensland registered address on the Commission's register, delivering NDIS supports across North Queensland. It is a Queensland private company (ABN 70 682 248 522), active since November 2024.

In their own words: “At Pro Care Assist Support Service, we don't just provide care – we build meaningful partnerships. Established in 2024, our experienced team is dedicated to supporting individuals with disability to improve your independence, wellbeing, and quality of life. We prioritise on choice and control, ensuring your voice is heard and respected at every stage of your support journey.”

In addition to the Townsville-registered address, the organisation states it operates from offices in Sydney (Burwood, with a planned move to Kent Street, Sydney), described by the business as the head office in Queensland with operating offices in New South Wales. The Commission's registered address on file for this ABN is Townsville City, Queensland, which is the address published here.

NDIS registration groups this provider holds

The thirteen registration groups below are exactly what the NDIS Quality and Safeguards Commission holds for this ABN. They are the services this provider is registered to deliver.

• Assistance with Personal Activities — day-to-day personal support
• Assist Personal Activities — High Intensity — higher-support personal care
• Assistance with Travel & Transport — help accessing appointments, activities and community
• Daily Tasks & Shared Living — assistance in shared-living settings
• Household Tasks — everyday tasks to keep the home safe and comfortable
• Community Nursing Care — qualified nursing supports in the home
• Supported Independent Living — SIL supports (see registration conditions below)
• Group / Centre-Based Activities — supported group and centre activities
• Innovative Community Participation — new or alternative ways to build community connections
• Assist — Life Stage, Transition — support through major life transitions
• Development of Life Skills — practical skills for independence
• Participate Community — support to participate in social and community activities
• Support Coordination — help navigating the NDIS and connecting with providers

Registration conditions

Three conditions are recorded on this provider's registration by the Commission:

1. “A variation condition is imposed for the assessment of Module 5A: Assistance with SIL. The audit must be conducted as part of the provider's mid-term audit, which must commence by 1 February 2027.”

2. “A condition has been imposed, for providers of 0107 Assistance with daily personal activities, for risk assessment of participants who choose to be supported by a single worker.”

3. “A condition is imposed for assessment of the remaining elements of the Certification audit to be conducted three months after service delivery has commenced in any of the classes of support that require certification assessment.”

Registration conditions are Commission-set requirements on how a specific class of support is delivered or audited — they are not compliance actions. If SIL or high-intensity personal activities are relevant to your plan, reading the current condition text on the Commission's page for Pro Care Assist Support Services before signing a service agreement is a reasonable step.

What to ask before choosing an NDIS provider

Ask which of your supports they can actually deliver, and how soon. A broad registration scope means a provider is permitted to deliver a support — it does not tell you whether they have capacity for it in your area this month.

Ask who your regular support worker or coordinator would be, what happens when they are unavailable, and how the organisation handles complaints. For a registered provider, complaints can also go to the NDIS Quality and Safeguards Commission.

For SIL and high-intensity supports, ask about staff qualifications and rostering — both are the things that most affect the experience day to day.

NDIS supports in Townsville

The Townsville NDIS service district covers Townsville, Charters Towers, Palm Island and surrounding North Queensland communities. The mix of providers is smaller than in the south-east corner, and availability for specialised supports — particularly community nursing, high-intensity personal activities and Supported Independent Living — can vary widely between weeks.

Comparing a few providers is worth the time, especially where continuity of the individual worker matters as much as the organisation.

Quick info

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This listing is managed by Pro Care Assist Support Services. Business (ABN) and NDIS registration verified by ProviderScout.

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