Problematic Behaviour Support Services

About Problematic Behaviour Support Services

Problematic Behaviour Support Services (PBSS) is a registered NDIS provider of specialist behaviour support and psychological therapy based in Richmond, Victoria. The legal entity is Problematic Behaviour Support Services Pty Ltd (ABN 23 658 570 855), an Australian private company active on the Australian Business Register since April 2022. The practice says it primarily supports people with cognitive impairment who exhibit complex and challenging behaviours that limit their independence in the community, with a focus on reducing the need for restrictive intervention, delivering individual and group-based interventions in prisons and the community.

Its director and principal forensic psychologist, Jess Gormley, is described on the practice’s website as a member of the APS Forensic College who co-founded PBSS in 2020. The team listed there includes clinical and forensic psychologists, provisional psychologists, registered counsellors and an occupational therapist.

PBSS’s website also describes forensic assessment and reports for courts and government departments, and training, supervision and consultation for organisations and professionals. Those are separate professional services and are not listed below as NDIS supports.

Services Problematic Behaviour Support Services provides

The services below are the ones PBSS’s own website advertises AND that are covered by its current NDIS registration groups. Each is matched to the registration group that covers it on the Commission’s register.

• Behaviour support — functional behaviour assessments, development and implementation of behaviour support plans, behavioural intervention with participants, and training and consultation for care teams and support staff, with a stated focus on reducing the need for restrictive intervention (registration group: Behaviour Support)
• Psychological therapy — psychological assessment and evidence-based treatment, including adaptive functioning and sensory assessment, alongside consultation and support for carers and care teams (registration group: Therapeutic Supports)

Other registration groups held, not currently advertised

The Commission’s register records two further registration groups for this ABN that PBSS’s own website does not list as current services: Support Coordination, and Assistance in Coordinating or Managing Life Stages, Transitions and Supports. They are shown here so the full scope of the registration is visible, but we do not list them above as services on offer. Contact the practice directly to ask whether either is available.

Registration and conditions

The registration is in force until 28 August 2029. The register entry is published under the legal name Problematic Behaviour Support Services Pty Ltd, with the recorded head office RICHMOND VIC 3121.

One condition is recorded on the registration by the Commission. It is reproduced below as the register records it:

1. “A condition is imposed for assessment of the remaining elements of Module 4 to be conducted 3 months after service delivery has commenced in class of support 0132.”

See the Commission’s page for Problematic Behaviour Support Services Pty Ltd for the current version.

What to ask before choosing a behaviour support provider

Ask who the behaviour support practitioner would be, how they go about a functional behaviour assessment, and how long a plan typically takes from first contact to a written document. Ask how the practitioner coaches the people who implement the plan day to day — support workers, family members and, where relevant, school or house staff — because behaviour change happens in the environment, not in clinical sessions.

If a plan might involve any restrictive practice, ask how the provider handles the Commission’s authorisation and reporting requirements and what the plan does to reduce that practice over time.

For psychological therapy, ask which clinician you would see, how sessions are adapted for cognitive impairment, and what happens if that clinician is away. Confirm how your funding is managed — self-managed, plan-managed or NDIA-managed — and sort out invoicing before the first appointment, not after.

NDIS supports in Inner Eastern Melbourne

Richmond sits in the City of Yarra, close to Melbourne’s CBD; this directory lists it within the Inner Eastern Melbourne NDIS service district. PBSS works from its Richmond practice and describes delivering its services in the community and in custodial settings. Ask the practice directly whether your area is covered.

Comparing a few providers is worth the time for behaviour support in particular, where the practitioner’s experience with situations like yours matters as much as the organisation.

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