Quality Living and Support Services

About Quality Living and Support Services

Quality Living and Support Services (QLSS) is a registered NDIS provider with its office at Unit 4, 5–9 Turnbull Street, Garbutt QLD 4814. The NDIS Commission records twelve outlets for QLSS: a head office in Garbutt, and eleven Supported Independent Living outlets (one of which, Kalynda, is explicitly listed at Bohle Plains; the others appear in the register as named QLSS SIL houses without a locality on file).

QLSS’s own website describes six supports it delivers: Supported Independent Living, Support Coordination, Support Work, Community Access, Short Term Respite and Medium Term Accommodation. Its home-page heading pairs these with the service areas Townsville, Cairns, Mount Isa and Brisbane; what is delivered where is best confirmed with QLSS directly.

QLSS is run by HENATA PTY LTD, an Australian private company (ABN 52 632 985 936) active since April 2019. The company holds the NDIS registration, and “Quality Living and Support Services” is its registered trading name.

Services Quality Living and Support Services provides

The Commission holds nine registration groups for this ABN. The six services below are the ones QLSS’s own website names as supports it delivers, each matched to the registration group that covers it.

• Supported Independent Living (SIL) — day-to-day support in shared or supported homes; the register records eleven QLSS SIL outlets (one explicitly at Bohle Plains, the other ten listed as named QLSS SIL houses) and QLSS’s website lists current vacancies
• Support Coordination — help to understand an NDIS plan, connect with providers and coordinate supports
• Support Work — personal care and day-to-day support in participants’ own homes and communities (registration group: Assist — Personal Activities)
• Community Access — support to take part in social, learning and community activities (registration group: Participate Community)
• Short Term Respite — short stays with support (registration group: Daily Tasks/Shared Living)
• Medium Term Accommodation (MTA) — funding for up to 90 days of accommodation while a participant waits for their long-term housing to be ready; disability supports during the stay are funded separately (registration group: Daily Tasks/Shared Living)

The register also holds four further groups for this ABN that the QLSS website does not describe as separate services: Assist Personal Activities (High Intensity), Assist — Life Stage/Transition, Development — Life Skills, and Household Tasks. If you need one of these, ask QLSS directly whether they currently deliver it.

Registration and conditions

The Commission records this registration as Approved, with its period of registration in force until 18 June 2027. The register entry is published under the trading name Quality Living and Support Services, with a head office in Garbutt, Queensland. Twelve outlets are listed: the head office in Garbutt plus eleven Supported Independent Living outlets. One of the SIL outlets is explicitly recorded at Bohle Plains (Kalynda Service); the other ten are listed as named QLSS SIL houses in the register with no locality on file.

Two conditions are recorded on the registration by the Commission. They are reproduced below as the register records them:

1. “A variation condition is imposed for assessment of the remaining elements of Module 4 to be conducted 3 months after service delivery has commenced in class of support 0132.”

2. “A condition has been imposed, for providers of 0107 Assistance with daily personal activities, for risk assessment of participants who choose to be supported by a single worker:” ndiscommission.gov.au/providers/providers-assistance-daily

The first sets a timing requirement on the Module 4 audit for class 0132 (Specialist Support Coordination): the remaining audit elements are conducted three months after that class of support begins. The second requires a risk assessment when a participant chooses to be supported by a single worker for daily personal activities. The Commission’s page for Quality Living and Support Services holds the current version.

What to ask before choosing an NDIS provider

For a SIL placement, ask which houses currently have vacancies, who the other residents are, and how the support roster works. QLSS publishes a vacancies page that is worth reading before an initial meeting.

For support coordination, ask how the provider keeps coordination separate from the services it delivers itself. A good support coordinator should help a participant choose among providers freely, including providers other than their own organisation.

For Short Term Respite and Medium Term Accommodation, ask how a stay is booked, what support is included during the stay, and what happens at the end. Registration shows what a provider is permitted to deliver; capacity in a given month is a separate question. For a registered provider, complaints can also go to the NDIS Quality and Safeguards Commission.

Where Quality Living and Support Services works

QLSS’s office is at Unit 4, 5–9 Turnbull Street, Garbutt QLD 4814, in the Townsville NDIS service district. The register records a head-office outlet in Garbutt and eleven SIL outlets, one of them explicitly at Bohle Plains and the other ten listed without a locality on file. QLSS’s own website names Townsville, Cairns, Mount Isa and Brisbane in its service-area heading; what is delivered where in each of those four locations is best confirmed with QLSS directly.

Comparing a few providers is worth the time. For SIL in particular, the individual house and support team matter as much as the organisation.

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