Rightway Care

About Rightway Care

Rightway Care is a Commission-registered NDIS provider based in St Marys in Western Sydney, serving participants across the Nepean Blue Mountains district within a 30 km radius. The team supports children, young people and adults — with a notable Early Childhood Intervention focus for children under 7 — through person-centred, flexible services tailored to each participant's goals and lifestyle.

Rightway Care is approved across 14 NDIS Quality and Safeguards Commission registration groups: Early Childhood Supports, Therapeutic Supports, Community Nursing Care, Plan Management, Vision Equipment, Innovative Community Participation, Group/Centre Activities, Daily Tasks/Shared Living, Household Tasks, Development-Life Skills, Participate Community, Assist-Personal Activities, Assist-Life Stage Transition, and Assist-Travel/Transport. Their period of registration is in force until 10 May 2027.

The team's stated practice areas include Implementation of Behaviour Support (delivering evidence-based strategies designed by allied health professionals), Core Supports (personal care, daily living, community participation, household tasks, transport, social engagement, and skill development), and culturally-inclusive participant-focused service delivery. Director Umang S Wani is the primary contact for new referrals; new clients are being accepted with immediate availability.

Services Rightway Care provides

• Early Childhood Supports (under-7s — communication, social, emotional, behavioural & daily-living skills)
• Therapeutic Supports (incl. Implementation of Behaviour Support)
• Community Nursing Care
• Plan Management
• Vision Equipment (Capital Supports / AT)
• Support worker (Assist-Personal Activities & Daily Tasks/Shared Living)
• Household Tasks
• Group/Centre Activities
• Innovative Community Participation
• Participate Community
• Development — Life Skills
• Assist-Life Stage Transition
• Assist-Travel/Transport

Understanding support worker services under the NDIS

Worker matching, continuity, and backup arrangements are what separate adequate support providers from good ones — and these things are entirely about provider operations, not NDIS funding levels. Under the 2025-26 NDIS Pricing Arrangements, the standard weekday rate is $68.06/hr regardless of who's delivering the support. The rate doesn't change between a casual worker the participant has never met and a regular worker who has been with the same participant for three years. The difference shows up in service quality, not pricing.

When evaluating a multi-service provider like Rightway Care, ask about their roster stability metric (the percentage of shifts covered by the participant's regular worker over a 4-week window — good providers track this and aim for 80%+). Ask about their staff retention rate; the disability sector average sits around 30% annual turnover, and providers below that figure tend to invest more in worker training and conditions. Ask how they handle a primary worker's planned leave: is there a named secondary worker who has met the participant in advance, or do they send a stranger?

All NDIS support workers must hold a valid NDIS Worker Screening Check; many providers also require Cert III in Individual Support or Disability and current first-aid certification. For participants with complex needs (manual handling, PEG feeding, behaviour support implementation, medication administration), additional training and competency sign-off should be documented in writing. Early Childhood Supports work with under-7s in particular has Practice Standards that the Commission audits separately from adult support work.

Travel is billable separately under the NDIS price guide. Providers should distinguish productive travel (the worker is with you, supporting you) from non-productive travel (the worker is getting to or from your location), and the service agreement should make the cancellation policy explicit — typically 7 days' notice for full charge, otherwise pro-rata.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Rightway Care, it's worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they're sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

Rightway Care is registered with the NDIS Quality and Safeguards Commission (view official Commission listing) with 14 approved registration groups: Assist-Life Stage Transition, Assist-Personal Activities, Community Nursing Care, Daily Tasks/Shared Living, Innovative Community Participation, Household Tasks, Group/Centre Activities, Vision Equipment, Development-Life Skills, Therapeutic Supports, Early Childhood Supports, Participate Community, Assist-Travel/Transport, and Plan Management. Their period of registration is in force until 10 May 2027. Being Commission-registered means they're bound by the NDIS Code of Conduct, must meet service standards audited by approved quality auditors, and can serve Agency-managed, plan-managed, and self-managed participants alike — Agency-managed participants are restricted to registered providers, so this matters most for that cohort.

It's also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you have the right to change providers at any time — you're never locked in. If a provider's service agreement doesn't include a reasonable exit clause, that's worth questioning.

If you're unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Nepean Blue Mountains

The Nepean Blue Mountains service district covers 93+ suburbs and hosts 693+ NDIS providers, including practices across St Marys, Penrith, Mount Druitt, Plumpton, Werrington, Glenmore Park, Springwood, Katoomba and the wider Western Sydney area. Participants in this area typically access services in their local community, though many providers including Rightway Care travel to clients at home within their service radius. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Nepean Blue Mountains access a mix of services — commonly support worker, support coordination and therapeutic supports. Whether you're looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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