Serenica Support
About Serenica Support
In their own words: “Registered NDIS provider in Sydney delivering Supported Independent Living, personal care, household tasks, community participation and daily living supports across eleven registration groups. We cap each participant’s team at around three workers, so the same faces turn up every week. Every enquiry is answered within four hours by a named person, and there are no lock-in contracts. Certified to the NDIS Practice Standards. Currently accepting referrals across Sydney metropolitan.”
Serenica Support is a registered NDIS provider based in Ultimo, delivering supports across the Sydney metropolitan area. The business is deliberately small: it caps each participant’s team at around three support workers, and offers to change a worker at no cost if the fit is wrong.
Serenica Support is the registered business name of Warsan Group Pty Ltd (ABN 36 645 979 906), a company active since November 2020. The NDIS Commission register still lists this ABN under the company's former name, Top Ten Transport Holding's Pty Ltd — the company was renamed Warsan Group Pty Ltd on 8 August 2025 and the business name Serenica Support was registered on 22 October 2025. The ABN and ACN are unchanged throughout, so the Commission listing linked from this page is the same entity, filed under the older name. That entry also gives the head office as West Hoxton NSW 2171 — a registered office address, which is where a company receives legal correspondence rather than where it trades. Serenica Support operates from Ultimo and serves Sydney metropolitan. We checked the rename on the Australian Business Register rather than taking it on trust.
Their registration is recorded as Approved and in force until 23 January 2029, across fourteen registration groups. Serenica Support publishes eleven of those groups on its own website, and the eleven services listed here are exactly that set — supports they both hold registration for and describe delivering.
Services Serenica Support provides
- Personal care and daily personal activities
- Household tasks
- Supported independent living (SIL)
- Community participation
- Innovative community participation
- Group and centre-based activities
- Daily living and life skills development
- Early childhood supports
- Life stage and transition support
- Employment supports
- Assistance animals
These are the eleven registration groups Serenica Support both holds with the NDIS Quality and Safeguards Commission and describes delivering on its own website. It holds three further groups it does not advertise, which are not listed here.
Checking this provider on the NDIS register
Searching the Commission register for “Serenica Support” will not find them, and that is expected rather than a red flag. The register keys on the legal entity, and this ABN is still filed under the company’s former name, Top Ten Transport Holding’s Pty Ltd. Search the ABN — 36 645 979 906 — or follow the NDIS Registered badge above, which links to the Commission’s own page for this provider.
Registration is granted per support type, not as a blanket approval, so a provider can be genuinely registered and still not be registered for the particular support you need. The Commission page lists every group, and also records any conditions attached to a provider’s registration — worth reading before you sign a service agreement.
ProviderScout is independent and is not endorsed by, or affiliated with, the NDIA or the NDIS Quality and Safeguards Commission. Registration details were read from the Commission register and the Australian Business Register on 8 August 2026.
CONDITIONS ON THIS REGISTRATION
The Commission register records three additional conditions on this provider’s registration. In the Commission’s own words, they concern: assessment of Module 5A (Assistance with Supported Independent Living), to be audited as part of the mid-term audit commencing no later than 18 months after registration; risk assessment of participants who choose to be supported by a single worker, for providers of 0107 Assistance with daily personal activities; and assessment of the remaining elements of the certification audit three months after service delivery commences in any class of support requiring certification.
Where the Commission imposes conditions, it publishes them on the provider’s register entry. We reproduce these because two of them relate to supports listed on this page. We have not assessed what they mean for any individual participant — read the full entry on the Commission register before signing a service agreement.
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✓ Claimed & verified
This listing is managed by Serenica Support. ProviderScout verified the ABN on the Australian Business Register, and matched that ABN to an approved registration on the NDIS Commission register — which is filed under the company’s former name.
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