Tegrity Services

About Tegrity Services

Tegrity Services is a registered NDIS provider delivering person-centred disability support across Greater Sydney, with a focus on the Inner West, City of Sydney and Eastern Suburbs. The team provides support workers for community participation, daily living and in-home assistance, along with support coordination, mental-health support and culturally safe support for Aboriginal and Torres Strait Islander participants. Tegrity supports plan-managed, self-managed and NDIA-managed participants, and its approach centres on consistent worker matching, advance roster visibility and transparent, NDIS-aligned invoicing. Directed by Dwayne Brown, the provider’s motto — “Integrity, built in” — reflects an emphasis on honest, reliable support built around each participant’s goals.

Services Tegrity Services provides

• Support work (community participation & daily living)
• In-home & personal support
• Support coordination
• Mental-health support
• Aboriginal & Torres Strait Islander support

Understanding support work and support coordination under the NDIS

Support work is the day-to-day, one-to-one assistance a participant uses to take part in the community, manage daily living and stay independent at home — getting to appointments and activities, personal care, and building everyday skills. Support coordination is different: a support coordinator helps a participant understand and use their NDIS plan, find and connect with the right providers, and resolve problems as they come up. Community participation supports focus specifically on social, recreational and community activities, while mental-health and culturally safe supports are tailored to individual needs. All are funded from the participant’s plan and delivered under an agreed service agreement.

The NDIS sets maximum hourly rates for support workers based on the time of service. For the 2025–26 period, the standard weekday rate is $70.23 per hour, with loadings for less sociable hours: $77.38 for weekday evenings, $98.83 for Saturdays, $127.43 for Sundays, and $156.03 for public holidays. These rates cover a standard one-to-one support arrangement. Group-based supports (such as community access programs with multiple participants) are funded at lower per-participant rates.

Support workers must hold a valid NDIS Worker Screening Check, and many providers require additional qualifications such as a Certificate III in Individual Support or Disability. First aid certification is also standard. When choosing a support worker, ask about their experience with your specific support needs, their availability for regular shifts, and what happens when they’re sick or on leave — good providers have backup arrangements to avoid gaps in support.

Support workers can drive participants as part of their duties, but vehicle-related costs must be agreed in your service agreement. Travel time between participants is billable at NDIS rates, and providers must distinguish between productive travel (travelling with you) and non-productive travel (getting to you).

Continuity of support matters enormously. Having the same regular worker builds trust and understanding, which directly affects the quality of support. Ask potential providers how they approach worker matching and what their staff turnover rate looks like. High turnover is common in disability support but better providers invest in their workforce to retain good staff.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Tegrity Services, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If Tegrity Services is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Sydney

Sydney is the largest NDIS market in the country, and participants across the inner city, Inner West and Eastern Suburbs can choose from a wide range of registered and unregistered providers. Many support-work and support-coordination providers, including Tegrity Services, travel to participants at home or in the community; travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Sydney access a mix of supports — commonly support work, support coordination and community participation. Whether you need ongoing daily support or help getting the most out of your plan, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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