The Therapy Room NQ

About The Therapy Room NQ

The Therapy Room NQ is a Townsville allied health clinic at Shop 3 & 4/147 Boundary Street, Railway Estate, providing occupational therapy and mental health services for children, adolescents and adults across Townsville and North Queensland, according to its website. Its occupational therapists work with children, with a purpose-built sensory gym at the clinic and school, childcare and home visits, and with adults, and carry out functional capacity assessments, assistive technology and home modification assessments and paediatric occupational therapy autism assessments, which the website says support the diagnostic pathway and are not a formal diagnosis. The website lists a psychologist and mental health social workers, one of whom it describes as an accredited mental health social worker, and offers play therapy for children. Occupational therapy appointments are at the clinic, at home, at school or in the community, with outreach to selected North Queensland communities subject to clinician availability.

The Therapy Room NQ is a registered business name of Zahn Group Pty Ltd, an Australian private company (ABN 20 683 823 396) active on the Australian Business Register since January 2025. Besides NDIS funding, the website lists Medicare referrals, the Department of Veterans’ Affairs, Open Arms, WorkCover Queensland, Victims Assist Queensland and private payment as ways its services can be accessed.

The Therapy Room NQ is not registered with the NDIS Quality and Safeguards Commission. Its website says it supports NDIS participants whose plans are self-managed or plan-managed; an NDIA-managed (agency-managed) participant generally cannot use an unregistered provider. Which category you fall into is the thing to check before booking.

Services The Therapy Room NQ provides

The services below are the ones The Therapy Room NQ’s own website describes. Availability can vary, so confirm directly that a specific service is offered and fits your plan.

• Paediatric occupational therapy — sensory processing and regulation, emotional regulation, fine and gross motor skills, handwriting, daily living and self-care skills, school readiness, executive functioning, social participation and play skills, and feeding and mealtime challenges, including for children with developmental delays, autism and ADHD; delivered at the clinic’s purpose-built sensory gym and through school, kindergarten, childcare and home visits
• Adult occupational therapy — daily living skills and independence, functional mobility and safety at home, cognitive skills and executive functioning, sensory processing and emotional regulation, community access and participation, and practical strategies for adults whose mental health or psychosocial challenges affect everyday activities
• Functional capacity assessments — comprehensive assessments for children, adolescents and adults covering self-care, mobility, communication, social participation, cognition, self-management and household activities, with a written report; the website says the report provides clinical evidence and recommendations and that NDIS funding decisions remain the NDIA’s
• Assistive technology and home modifications — equipment assessments, trials, recommendations and prescriptions (bathroom and personal care equipment, mobility and transfer equipment, seating, daily living aids and bedroom equipment) and home modification assessments (grab rails, bathroom and toilet modifications, ramps and access, doorways and minor modifications), with reports to support funding requests; the website notes that any building work must be done by licensed professionals
• Paediatric autism assessments (occupational therapy, not a diagnosis) — occupational therapy assessments supporting the autism diagnostic pathway, using the MIGDAS-2, the SRS-2 and sensory profile tools, with a written report families can take to a paediatrician or other qualified diagnostic professional; the website states these assessments do not constitute a formal diagnosis of autism
• Psychology — assessment and therapy for anxiety, depression, trauma, stress, emotional regulation, grief and adjustment to disability from the psychologist listed on its website, using approaches the website lists as including EMDR, trauma-informed therapy, cognitive behaviour therapy, acceptance and commitment therapy and affect regulation therapy
• Mental health social work — therapeutic support and psychosocial recovery work for children, adolescents and adults from the mental health social workers listed on its website, including EMDR, trauma-informed therapy, cognitive behaviour therapy, acceptance and commitment therapy and behavioural therapy, support with transitions from hospital or mental health services to independent living, and capacity-building for NDIS participants; the website notes that clinical treatment of mental health conditions generally remains with the health system
• Play therapy — creative, play-based therapy for children experiencing anxiety, emotional regulation difficulties, low confidence, grief, family change or trauma, with parents and carers involved where appropriate

Unregistered NDIS providers — what that means for you

The Therapy Room NQ is not currently registered with the NDIS Quality and Safeguards Commission.

If your plan is self-managed or plan-managed, you can engage an unregistered provider for many supports, including allied health therapy, provided the support is an NDIS support funded in your plan and purchased in line with your plan and the NDIS funding rules. There are supports that require Commission registration regardless of how your plan is managed, and the rules have been changing; the NDIS Commission’s own guidance on when registration is required is the right place to check, because the list changes over time and can carry transitional arrangements. If your plan is NDIA-managed, you generally need a registered provider to invoice the NDIA directly, so an unregistered clinic is not usually an option at all.

Sort out the funding route before the first appointment, not after. The NDIS Code of Conduct applies to every NDIS provider, registered or not, and the Commission’s complaints process is open to anyone who wants to raise concerns about an unregistered provider’s conduct.

What to ask before choosing an allied health provider

Ask about the current wait for an initial assessment, how long the assessment takes, and whether report-writing and travel to a school or home visit are billed separately. For therapy funded from a plan, ask how the therapist’s reports are written to support your next plan review.

Ask who you would see each time and what happens if that clinician leaves or is on leave. For a child, ask how parents and teachers are included between sessions, since most of the practice happens outside the clinic.

Ask for the session rates, including any assessment fee, and the cancellation terms in writing before you start. A service agreement should set all of this out before the first appointment.

NDIS supports in Townsville

Railway Estate is in the City of Townsville, in the Townsville NDIS service district. The website advertises occupational therapy and mental health services across Townsville and Far North Queensland. Its occupational therapy pages describe clinic, home, school and community appointments, with outreach to selected North Queensland communities subject to clinician availability.

Comparing a few providers in your area is worth the time, especially for ongoing therapy where the fit between the child or participant and the clinician matters as much as the clinic.

Quick info

✓ Claimed & verified

This listing has been claimed by The Therapy Room NQ. Business ABN verified by ProviderScout against the Australian Business Register.

More NDIS providers

Have you used this provider?

Help other NDIS participants. Reviews are published with your first name and relationship; your email is kept private and only used for verification.