Triple-E Haven Healthcare Services

About Triple-E Haven Healthcare Services

Triple-E Haven Healthcare Services is an unregistered NDIS provider based in Brisbane's south, serving participants across South-East Queensland. The team focuses on participants with complex health needs — including geriatric care, intellectual disability, acquired brain injury (ABI), and high-support disability care — and works alongside families, GPs, hospitals and allied health professionals to coordinate ongoing supports.

Their services include Support Coordination (including Specialist Support Coordination), Community Nursing, Positive Behaviour Support, Counselling and Specialised Transport. Community Nursing covers clinical tasks such as medication management, wound care, enteral feeding, chronic disease management and post-hospital support — typical needs for participants transitioning home from hospital, managing age-related conditions, or living with neurological or intellectual disabilities. Telehealth is available for selected services.

Triple-E Haven currently has immediate availability for Support Coordination (Level 2 and Specialist), Community Nursing, Counselling and Behaviour Support. Director Abiola Adedoyin is the primary point of contact for new referrals.

Services Triple-E Haven Healthcare Services provides

• Support coordination (Level 2)
• Specialist support coordination (Level 3)
• Community nursing
• Positive behaviour support
• Counselling
• Specialised transport
• Telehealth (some services)

Understanding support coordination under the NDIS

A support coordinator helps NDIS participants implement their plans by connecting them with the right services and supports. Their day-to-day work involves researching providers, coordinating appointments, helping resolve service issues, and building the participant's capacity to manage their own supports over time.

Under the NDIS, support coordination comes in three levels. Level 1 (Support Connection, $80.06/hr) helps participants connect with informal, community-based, and funded supports. Level 2 (Coordination of Supports, $100.14/hr) involves more hands-on plan coordination including crisis resolution and working with multiple providers. Level 3 (Specialist Support Coordination, $132.83/hr) is for participants with complex situations — this includes managing risks, addressing barriers to service delivery, and navigating the interface between NDIS and mainstream services like health and justice.

Most support coordinators meet with participants at least monthly, though this varies based on the complexity of the plan and the participant's needs. Some participants need weekly contact during transition periods, while others with stable arrangements might only need quarterly check-ins.

When choosing a support coordinator, look for someone with strong local knowledge of providers in your area, a clear communication style, and a willingness to advocate on your behalf. A good coordinator should be responsive — if you can't reach them within a business day, that's a red flag. They should also be proactive about upcoming plan reviews and help you prepare evidence of how your supports are working.

Support coordination is funded under Capacity Building (CB Choice and Control) in your NDIS plan. The funding is finite and time-limited, so it's worth discussing with your coordinator how they'll use the allocated hours across your plan period.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Triple-E Haven Healthcare Services, it's worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support coordinator or nurse be, and what happens if they're sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

Triple-E Haven Healthcare Services is an unregistered NDIS provider, meaning they aren't audited by the NDIS Quality and Safeguards Commission. Plan-managed and self-managed participants can still use unregistered providers — only Agency-managed (NDIA-managed) participants are restricted to registered providers. Unregistered providers are bound by the NDIS Code of Conduct but aren't subject to the same independent oversight as registered providers. For Community Nursing in particular, ask about the registered nurse who will deliver clinical tasks (AHPRA registration number) and how clinical handover with your GP and hospital teams is documented.

It's also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you have the right to change providers at any time — you're never locked in. If a provider's service agreement doesn't include a reasonable exit clause, that's worth questioning.

If you're unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Brisbane

The Brisbane service district covers 199+ suburbs and hosts 1,093+ NDIS providers. Participants in this area typically access services in their local community, though many providers including Triple-E Haven Healthcare Services travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Brisbane access a mix of services — commonly support worker, support coordination and community nursing. Whether you're looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

Quick info

Claimed listing

Details on this page have been confirmed by the business.

Other providers in Brisbane

Have you used this provider?

Help other NDIS participants. Reviews are published with your first name and relationship; your email is kept private and only used for verification.