Australian Support Services

About Australian Support Services

Australian Support Services is an NDIS-registered provider based in Springvale, Victoria, serving participants across Southern Melbourne. They offer 1 types of support including transport. Welcome to Australian Support Services Proudly Supporting Australians of All Abilities At Australian Support Services, we’re committed to empowering people with disabilities to live fulfilling, independent lives. As a trusted NDIS provider in Sydney, we tailor our support to match your goals, preferences, and needs—every step of the way. 0431 815 695 About us Your

Services Australian Support Services provides

• Transport

Understanding transport under the NDIS

NDIS transport funding sits in three levels. Level 1 (currently around $1,784/year) is for participants who can't use public transport because of their disability and who need transport for work, study, or community participation up to 15 hours/week. Level 2 (~$2,676/year) is for participants engaging 15+ hours/week. Level 3 (~$3,456/year) applies to participants who require accessible transport with specialist driver training and no public-transport alternative — typically those with high-physical-support needs or who use a power wheelchair that can't board most taxis. Higher funding above Level 3 is only available in exceptional circumstances and requires documented evidence.

Transport claims have specific mechanics that catch new participants out. Funding is paid as a regular allocation, not a per-trip claim. For most participants, the transport budget covers a portion of taxi fares, ride-share trips, or fuel costs for journeys associated with NDIS goals. Participants on Level 3 generally use a registered transport provider that bills the NDIS directly using the relevant pricing arrangement; the participant doesn't see invoices.

Several alternatives sit alongside formal NDIS transport: state-based taxi subsidy schemes (different rules in each state, generally larger discounts than NDIS-only funding), Companion Card programs (free travel for an approved companion on most public transport), and disability parking permits. Combining these with NDIS transport often produces better coverage than the NDIS allocation alone.

When using a transport provider, confirm they're registered with the NDIS Quality and Safeguards Commission if your plan is Agency-managed (a requirement). Confirm wheelchair-accessible vehicle availability and notice periods if you use a wheelchair. Confirm the cancellation policy — late cancellation fees are typically charged at the equivalent of one short trip and should be in writing.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Australian Support Services, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If Australian Support Services is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Southern Melbourne

The Southern Melbourne service district covers 107+ suburbs and hosts 655+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Australian Support Services travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Southern Melbourne access a mix of services — commonly support worker, sda and support coordination. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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