Citrus Cottage
About Citrus Cottage
Citrus Cottage is an NDIS-registered provider based in Bowral, New South Wales, serving participants across Murrumbidgee. They offer 3 types of support including behaviour support, sda and support worker. Citrus Cottage is about serving our community by supporting the vulnerable cohort of living with disabilities to become active members of the community
Services Citrus Cottage provides
- Behaviour support
- SDA
- Support worker
NDIS Commission register record
Published by the NDIS Quality and Safeguards Commission, as at 2 August 2026.
Approved to deliver
- Development of daily living and life skills
- Innovative community participation
- Assistance with travel and transport arrangements
- Assistance with daily personal activities
- Assistance with daily life tasks in a group or shared living arrangement
- Supported independent living
- Participation in community, social and civic activities
The Commission holds this registration under Citrus Cottage Disabilities Pty Ltd. Search the register by ABN rather than business name — trading names and registered entity names often differ.
Approval covers the support types listed above. It is not a statement that Citrus Cottage currently offers all of them, or has availability. How we check listings.
Source: NDIS Commission provider register, snapshot 2 August 2026.
Before you sign anything, read choosing your first NDIS provider — rates and loadings, cancellation terms, staff continuity and how to end a service agreement.
Understanding behaviour support under the NDIS
A positive behaviour support plan (PBSP) is the central deliverable of an NDIS behaviour support engagement. The plan documents the function of behaviour of concern (what need or communication it serves), proactive strategies that reduce its likelihood, environmental and routine modifications, and replacement skills that the participant is actively learning. A good PBSP is concrete enough that a casual support worker reading it knows what to do; a poor one is generic enough that no one knows how to implement it.
Where a PBSP includes any restrictive practice — chemical restraint (medication used to manage behaviour rather than treat illness), physical restraint, mechanical restraint, environmental restriction (locked doors, restricted access to areas of the home or possessions), or seclusion — the NDIS Quality and Safeguards Commission's strict reporting framework applies. The behaviour support practitioner must be registered with the Commission, every use of a restrictive practice must be reported within 5 business days, and the plan must include explicit strategies to reduce and ideally eliminate the practice over time. Restrictive practices used outside an approved PBSP attract regulatory action against the provider.
The realistic timeline for a behaviour support engagement is 6-12 months minimum, often longer. Significant skill-building and environmental change takes time. A practitioner who promises rapid resolution after a single assessment is misjudging the work. Engagement quality also depends on the practitioner's willingness to coach support workers, family members, and (where relevant) school staff — behaviour change happens across the whole environment, not in clinical sessions.
When choosing a behaviour support provider, confirm the practitioner's NDIS Quality and Safeguards Commission registration, ask about caseload composition, and request a high-level outline of their PBSP development process.
NDIS supports in Murrumbidgee
The Murrumbidgee service district covers 87+ suburbs and hosts 272+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Citrus Cottage travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.
Most participants in Murrumbidgee access a mix of services — commonly occupational therapy, support worker and physiotherapy. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.
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