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Direct Care Australia

Name: Direct Care Australia
Address: 510 Lower North East Rd, Campbelltown SA 5074, Australia, AU
Telephone: 1300 122 730
Rating: 4.6

510 Lower North East Rd, Campbelltown SA 5074, Australia

★★★★★4.6(43 reviews)

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About Direct Care Australia

Direct Care Australia is an NDIS-registered provider based in Campbelltown, South Australia, serving participants across Eastern Adelaide, Western Adelaide. They offer 5 types of support including support worker, plan management, support coordination and more.

Based on 43 Google reviews, Direct Care Australia holds a 4.6-star rating, which puts them in the top tier for provider feedback in the Eastern Adelaide service area.

Services Direct Care Australia provides

Support worker
Plan management
Support coordination
Transport
Community nursing

Understanding support worker under the NDIS

Support workers provide direct, hands-on assistance with daily living, community participation, and personal care. Their work ranges from helping with household tasks, meal preparation, and personal hygiene to accompanying participants to appointments, social outings, and employment.

The NDIS sets maximum hourly rates for support workers based on the time of service. For the 2025–26 period, the standard weekday rate is $68.06 per hour, with loadings for unsociable hours: $95.07 for evening shifts and Saturdays, $122.52 for Sundays, and $158.80 for public holidays. These rates cover a standard one-to-one support arrangement. Group-based supports (such as community access programs with multiple participants) are funded at lower per-participant rates.

Support workers must hold a valid NDIS Worker Screening Check, and many providers require additional qualifications such as a Certificate III in Individual Support or Disability. First aid certification is also standard. When choosing a support worker, ask about their experience with your specific support needs, their availability for regular shifts, and what happens when they’re sick or on leave — good providers have backup arrangements to avoid gaps in support.

Support workers can drive participants as part of their duties, but vehicle-related costs must be agreed in your service agreement. Travel time between participants is billable at NDIS rates, and providers must distinguish between productive travel (travelling with you) and non-productive travel (getting to you).

Continuity of support matters enormously. Having the same regular worker builds trust and understanding, which directly affects the quality of support. Ask potential providers how they approach worker matching and what their staff turnover rate looks like. High turnover is common in disability support but better providers invest in their workforce to retain good staff.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Direct Care Australia, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If Direct Care Australia is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Eastern Adelaide

The Eastern Adelaide service district covers 183+ suburbs and hosts 754+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Direct Care Australia travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Eastern Adelaide access a mix of services — commonly support worker, transport and sda. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.