Ihelpu AU

About Ihelpu AU

Ihelpu AU is an NDIS-registered provider based in Lugarno, New South Wales, serving participants across South Eastern Sydney. They offer 2 types of support including psychosocial recovery coaching and support coordination. I.help.u is a Support Coordination Service that delivers a higher level of support for people whose situations are more complex and who are in need of specialist help. Serviced by clinical professionals in the field of Health, Mental Health and Disability. Our Support Coordinator will assist you to manage challenges in your support environment and ensure consistent delivery of your services.

Services Ihelpu AU provides

• Psychosocial recovery coaching
• Support coordination

NDIS Commission register record

Published by the NDIS Quality and Safeguards Commission, as at 2 August 2026.

Approved to deliver

• Support coordination
• Accommodation and tenancy assistance
• Assistance with daily personal activities
• Assistance with travel and transport arrangements
• Household tasks
• Participation in community, social and civic activities
• Therapeutic supports
• Assistance with daily life tasks in a group or shared living arrangement
• Innovative community participation
• Group and centre-based activities
• Supported independent living
• Assistance with life stage transitions
• Plan management
• Development of daily living and life skills

The date shown has passed, and the Commission register still lists this provider as Approved. A renewal lodged before expiry keeps a registration in force while the Commission decides, so this does not by itself mean registration has ended — check the register below for the current position.

Approval covers the support types listed above. It is not a statement that Ihelpu AU currently offers all of them, or has availability. How we check listings.

Source: NDIS Commission provider register, snapshot 2 August 2026.

Before you sign anything, read choosing your first NDIS provider — rates and loadings, cancellation terms, staff continuity and how to end a service agreement.

Understanding support coordination under the NDIS

A support coordinator helps NDIS participants implement their plans by connecting them with the right services and supports. Their day-to-day work involves researching providers, coordinating appointments, helping resolve service issues, and building the participant’s capacity to manage their own supports over time.

Under the NDIS, support coordination comes in three levels. Level 1 (Support Connection, $80.06/hr) helps participants connect with informal, community-based, and funded supports. Level 2 (Coordination of Supports, $100.14/hr) involves more hands-on plan coordination including crisis resolution and working with multiple providers. Level 3 (Specialist Support Coordination, $190.54/hr) is for participants with complex situations — this includes managing risks, addressing barriers to service delivery, and navigating the interface between NDIS and mainstream services like health and justice.

Most support coordinators meet with participants at least monthly, though this varies based on the complexity of the plan and the participant’s needs. Some participants need weekly contact during transition periods, while others with stable arrangements might only need quarterly check-ins.

When choosing a support coordinator, look for someone with strong local knowledge of providers in your area, a clear communication style, and a willingness to advocate on your behalf. A good coordinator should be responsive — if you can’t reach them within a business day, that’s a red flag. They should also be proactive about upcoming plan reviews and help you prepare evidence of how your supports are working.

Support coordination is funded under Capacity Building (CB Choice and Control) in your NDIS plan. The funding is finite and time-limited, so it’s worth discussing with your coordinator how they’ll use the allocated hours across your plan period.

NDIS supports in South Eastern Sydney

The South Eastern Sydney service district covers 191+ suburbs and hosts 1045+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Ihelpu AU travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in South Eastern Sydney access a mix of services — commonly support worker, transport and sda. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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