Ms. Polly'S Home Care

About Ms. Polly'S Home Care

Ms. Polly'S Home Care is an NDIS-registered provider based in Granville, New South Wales, serving participants across Western Sydney. They offer 1 types of support including support worker.

Services Ms. Polly'S Home Care provides

• Support worker

NDIS Commission register record

Published by the NDIS Quality and Safeguards Commission, as at 2 August 2026.

Approved to deliver

• Household tasks
• Assistance with daily personal activities

The Commission holds this registration under Happy Phoenix Cleaning Services Pty Ltd. Search the register by ABN rather than business name — trading names and registered entity names often differ.

Approval covers the support types listed above. It is not a statement that Ms. Polly'S Home Care currently offers all of them, or has availability. How we check listings.

Source: NDIS Commission provider register, snapshot 2 August 2026.

Before you sign anything, read choosing your first NDIS provider — rates and loadings, cancellation terms, staff continuity and how to end a service agreement.

Understanding support worker under the NDIS

Support workers provide direct, hands-on assistance with daily living, community participation, and personal care. Their work ranges from helping with household tasks, meal preparation, and personal hygiene to accompanying participants to appointments, social outings, and employment.

The NDIS sets maximum hourly rates for support workers based on the time of service. For the 2025–26 period, the standard weekday rate is $73.58 per hour, with loadings for less sociable hours: $81.07 for weekday evenings, $103.54 for Saturdays, $133.50 for Sundays, and $163.46 for public holidays. These rates cover a standard one-to-one support arrangement. Group-based supports (such as community access programs with multiple participants) are funded at lower per-participant rates.

Support workers must hold a valid NDIS Worker Screening Check, and many providers require additional qualifications such as a Certificate III in Individual Support or Disability. First aid certification is also standard. When choosing a support worker, ask about their experience with your specific support needs, their availability for regular shifts, and what happens when they’re sick or on leave — good providers have backup arrangements to avoid gaps in support.

Support workers can drive participants as part of their duties, but vehicle-related costs must be agreed in your service agreement. Travel time between participants is billable at NDIS rates, and providers must distinguish between productive travel (travelling with you) and non-productive travel (getting to you).

Continuity of support matters enormously. Having the same regular worker builds trust and understanding, which directly affects the quality of support. Ask potential providers how they approach worker matching and what their staff turnover rate looks like. High turnover is common in disability support but better providers invest in their workforce to retain good staff.

NDIS supports in Western Sydney

The Western Sydney service district covers 120+ suburbs and hosts 1145+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Ms. Polly'S Home Care travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Western Sydney access a mix of services — commonly support worker, transport and sda. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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