Serendipity Support Services
About Serendipity Support Services
Serendipity Support Services is an NDIS-registered provider based in Primbee, New South Wales, serving participants across Illawarra Shoalhaven. They offer 2 types of support including sda and support worker. Support you can trust in a variety of Services Respite, In home care, Support Coordination, Behaviour Support, Sensory experience, Domestic help, Skilled staff
Services Serendipity Support Services provides
- SDA
- Support worker
NDIS Commission register record
Published by the NDIS Quality and Safeguards Commission, as at 2 August 2026.
Approved to deliver
- Supported independent living
- Assistance with daily life tasks in a group or shared living arrangement
- Participation in community, social and civic activities
- Assistance with daily personal activities
Approval covers the support types listed above. It is not a statement that Serendipity Support Services currently offers all of them, or has availability. How we check listings.
Source: NDIS Commission provider register, snapshot 2 August 2026.
Before you sign anything, read choosing your first NDIS provider — rates and loadings, cancellation terms, staff continuity and how to end a service agreement.
Understanding sda under the NDIS
SDA eligibility is one of the most evidence-intensive applications in the NDIS. The NDIA's published criteria require demonstration of "extreme functional impairment" or "very high support needs" — terms that are operationalised through specific assessment thresholds. Around 6% of NDIS participants currently receive SDA funding; applications without strong allied-health evidence rarely succeed.
A successful SDA application typically includes recent (within 12 months) reports from an occupational therapist (functional capacity assessment, current home suitability assessment, recommended SDA design category with rationale), a physiotherapist (mobility and equipment requirements), and any specialist physician relevant to your condition. The OT's housing-suitability assessment is the central document — it must demonstrate that current housing is unsafe, unsuitable, or fails to support participation, and that an SDA design category would specifically resolve those issues.
SDA design categories are: Improved Liveability (sensory/intellectual/cognitive disability emphasis), Fully Accessible (wider doorways, accessible bathrooms, open-plan), High Physical Support (Fully Accessible plus structural provision for hoists and emergency power), and Robust (built for high-impact use where behaviour of concern may damage standard housing). The category is determined by the assessment evidence — you don't choose it, the assessor recommends it.
SDA funding is paid directly to the property owner. You pay a "reasonable rent contribution" — typically 25% of the Disability Support Pension plus 100% of Commonwealth Rent Assistance — from your personal income. SDA does not include support workers; that's funded separately as Supported Independent Living (SIL). When evaluating SDA properties, prioritise location relative to existing supports and informal networks; the building specs are easier to assess than the social fit, and moving back is administratively very difficult.
NDIS supports in Illawarra Shoalhaven
The Illawarra Shoalhaven service district covers 115+ suburbs and hosts 407+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Serendipity Support Services travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.
Most participants in Illawarra Shoalhaven access a mix of services — commonly transport, support worker and sda. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.
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