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St John Tasmania and Scooters & Mobility

Name: St John Tasmania and Scooters & Mobility
Address: 65 Formby Rd, Devonport TAS 7310, Australia, AU
Telephone: (03) 6424 4777
Rating: 4.8

65 Formby Rd, Devonport TAS 7310, Australia

★★★★★4.8(27 reviews)

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About St John Tasmania and Scooters & Mobility

St John Tasmania and Scooters & Mobility is an NDIS-registered provider based in Devonport, Tasmania, serving participants across Tasmania North West. They offer 1 types of support including assistive technology.

Based on 27 Google reviews, St John Tasmania and Scooters & Mobility holds a 4.8-star rating, which puts them in the top tier for provider feedback in the Tasmania North West service area.

Services St John Tasmania and Scooters & Mobility provides

Assistive technology

Understanding assistive technology under the NDIS

NDIS assistive technology (AT) sits in three cost categories that determine the evidence and process required. Low-cost AT (under $1,500) can be purchased directly from your Core or Capacity Building budget without quote or assessment — items like reachers, jar openers, basic shower stools. Mid-cost AT ($1,500-$15,000) requires a quote and a functional assessment from an OT or physio — manual wheelchairs, alternating air mattresses, assistive software. High-cost AT (over $15,000) requires multiple quotes, allied-health prescription with detailed rationale, and NDIA approval — power wheelchairs, complex seating, ceiling hoists, speech-generating devices, hearing aids beyond standard cochlear implants.

Trial periods are standard practice for mid- and high-cost AT and should be insisted upon. A 2-4 week trial of a power wheelchair in your actual environment reveals issues (kerb negotiation, doorway clearance, charging logistics, transport considerations) that no clinic-based fitting can predict. Reputable AT suppliers build trial periods into their quote process and won't pressure you to accept equipment without one.

Repair and maintenance funding is often forgotten in initial AT planning. The NDIS funds repairs and reasonable maintenance for participant-owned AT, but the funding has to be in your plan — typically as a separate line item under Capital Supports. For complex equipment (power chairs, hoists, communication devices), an annual maintenance budget of approximately 10% of the equipment's purchase value is a reasonable rule of thumb.

When evaluating AT providers, prioritise local service capacity. A power wheelchair from an interstate online vendor at a slightly lower price becomes an expensive false economy when you need a same-week repair and the supplier ships parts from Brisbane.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including St John Tasmania and Scooters & Mobility, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If St John Tasmania and Scooters & Mobility is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Tasmania North West

The Tasmania North West service district covers 31+ suburbs and hosts 117+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including St John Tasmania and Scooters & Mobility travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Tasmania North West access a mix of services — commonly community nursing, occupational therapy and sda. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.