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That Therapy + Support Hub

Name: That Therapy + Support Hub
Address: 2A Phillip St, East Toowoomba QLD 4350, Australia, AU
Telephone: 0483 358 701
Rating: 4.1

2A Phillip St, East Toowoomba QLD 4350, Australia

★★★★4.1(8 reviews)

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About That Therapy + Support Hub

That Therapy + Support Hub is an NDIS-registered provider based in East Toowoomba, Queensland, serving participants across Toowoomba. They offer 3 types of support including occupational therapy, speech pathology and behaviour support.

Services That Therapy + Support Hub provides

Occupational therapy
Speech pathology
Behaviour support

Understanding occupational therapy under the NDIS

Occupational therapists help NDIS participants build independence in everyday activities — from getting dressed and preparing meals to accessing education, employment, and community life. The ‘occupation’ in occupational therapy refers to any meaningful activity, not just work.

The NDIS rate for occupational therapy is $224.62 per hour. A typical initial assessment takes one to two hours and involves evaluating the participant’s functional capacity across their daily environment. The OT then prepares a report with recommendations that may include therapy goals, equipment suggestions, home modifications, or strategies for managing daily tasks more independently.

For children, paediatric OT often focuses on fine motor skills, sensory processing, handwriting, self-care routines, and school participation. For adults, the focus tends to shift toward workplace adjustments, driving assessments, home modification recommendations, and managing the effects of progressive conditions. OTs who work with specific age groups or disability types will have different skill sets, so it’s worth asking about a practitioner’s specialisation.

OT assessments and reports play a critical role in NDIS funding decisions. When your plan comes up for review, your OT’s functional assessment provides evidence for the level of support you need. A thorough assessment from an experienced OT can be the difference between adequate funding and a shortfall. Many OTs also provide evidence for assistive technology funding, home modification applications, and Specialist Disability Accommodation eligibility.

Home visits are common in occupational therapy, as the therapist needs to see how you function in your actual environment. Travel charges under the NDIS are capped and must be agreed in your service agreement before the visit. If you live in a regional or remote area, some OTs offer telehealth for follow-up sessions, though initial assessments are typically done face-to-face.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including That Therapy + Support Hub, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If That Therapy + Support Hub is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Toowoomba

The Toowoomba service district covers 52+ suburbs and hosts 245+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including That Therapy + Support Hub travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Toowoomba access a mix of services — commonly support worker, community nursing and transport. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.