True Step
About True Step
True Step is an NDIS-registered provider based in Casula, New South Wales, serving participants across South Western Sydney. They offer 4 types of support including plan management, support coordination, support worker and more. Join us today to start an empowering NDIS journey True Step is an authorised NDIS service provider, we provide comprehensive and compassionate care designed to enrich the lives of individuals with disabilities. About True Step Personalised and Compassionate Disability Care Services READ MORE At True Step we pride ourselves on delivering personalised, compassionate, dignified disability
Services True Step provides
- Plan management
- Support coordination
- Support worker
- Transport
NDIS Commission register record
Published by the NDIS Quality and Safeguards Commission, as at 2 August 2026.
Approved to deliver
- Development of daily living and life skills
- Group and centre-based activities
- Assistance with travel and transport arrangements
- Participation in community, social and civic activities
- Community nursing care
- Assistance with life stage transitions
- Assistance with daily personal activities
- Assistance with daily life tasks in a group or shared living arrangement
- Household tasks
- Supported independent living
Approval covers the support types listed above. It is not a statement that True Step currently offers all of them, or has availability. How we check listings.
Source: NDIS Commission provider register, snapshot 2 August 2026.
Before you sign anything, read choosing your first NDIS provider — rates and loadings, cancellation terms, staff continuity and how to end a service agreement.
Understanding plan management under the NDIS
A plan manager is a financial intermediary who handles the payment side of your NDIS plan. They receive and pay provider invoices, track your budget across categories, provide regular financial statements, and ensure claims are correctly lodged with the NDIA. Essentially, they handle the paperwork so you can focus on using your supports.
Under the 2025–26 NDIS Pricing Schedule, plan management is a fixed monthly fee of $104.45, with no setup fee (it was removed on 1 July 2025) and no per-claim fee. These fees are drawn from a dedicated plan management budget in your plan and don’t reduce your other funding.
A reputable plan manager should process invoices within three to five business days and give you access to an online portal where you can see your remaining budget in real time. Some providers offer mobile apps that make tracking even more convenient. Slow payment is the most common complaint participants have about plan managers — it damages your relationship with providers, so payment speed is worth asking about upfront.
One major advantage of plan management is that it opens up access to both registered and unregistered NDIS providers. If you’re Agency-managed, you can only use registered providers, which limits your options. Plan management gives you the flexibility of self-management without the administrative burden of lodging claims yourself.
When comparing plan managers, ask about their reporting frequency, what format their statements come in, whether they flag budget risks early, and how they handle provider disputes. Some plan managers also offer informal support coordination — helping you find providers — though this varies and isn’t funded separately. The best plan managers are invisible most of the time and only make themselves known when you need them.
NDIS supports in South Western Sydney
The South Western Sydney service district covers 129+ suburbs and hosts 970+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including True Step travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.
Most participants in South Western Sydney access a mix of services — commonly support worker, transport and sda. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.
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