Valley Mental Health PTY LTD / T/A Alacrity Health

About Valley Mental Health PTY LTD / T/A Alacrity Health

Valley Mental Health PTY LTD / T/A Alacrity Health is an NDIS-registered provider based in Bundoora, Victoria, serving participants across North Eastern Melbourne. They offer 2 types of support including psychology and support coordination. Mental health support done differently.

Services Valley Mental Health PTY LTD / T/A Alacrity Health provides

• Psychology
• Support coordination

NDIS Commission register record

Published by the NDIS Quality and Safeguards Commission, as at 2 August 2026.

Approved to deliver

• Household tasks
• Assistance with life stage transitions
• Support coordination
• Assistance with daily life tasks in a group or shared living arrangement
• Group and centre-based activities
• Assistance with daily personal activities
• Innovative community participation
• Supported independent living
• Accommodation and tenancy assistance
• Development of daily living and life skills
• Assistance with travel and transport arrangements
• Participation in community, social and civic activities

The Commission holds this registration under VALLEY MENTAL HEALTH PTY LTD. Search the register by ABN rather than business name — trading names and registered entity names often differ.

Approval covers the support types listed above. It is not a statement that Valley Mental Health PTY LTD / T/A Alacrity Health currently offers all of them, or has availability. How we check listings.

Source: NDIS Commission provider register, snapshot 2 August 2026.

Before you sign anything, read choosing your first NDIS provider — rates and loadings, cancellation terms, staff continuity and how to end a service agreement.

Understanding psychology under the NDIS

Where NDIS-funded psychology and Medicare's Better Access program overlap is one of the most frequently-misunderstood parts of the scheme. The principle is straightforward: the NDIS funds psychology that builds your capacity to manage daily life with your disability. Medicare's Better Access (10 sessions per year with a Mental Health Treatment Plan from your GP) funds general mental-health treatment unrelated to disability. Where you're eligible for both, Medicare is used first — the NDIS is the funder of last resort under the National Disability Insurance Scheme Act.

In practice, this means your NDIS psychologist should be actively coordinating with your GP and any Medicare-funded psychologist you see. If the same psychologist sees you under both funding streams (which is allowed), session notes must clearly indicate which framework each session falls under. Ask any prospective NDIS psychologist how they handle the Medicare/NDIS interface — vague answers are a sign they may not have thought it through.

Disability-specific experience matters more than general clinical seniority. A psychologist who specialises in autism, intellectual disability, acquired brain injury, or trauma related to institutional care will work very differently from a generalist. For participants with complex presentations, registered psychologists with endorsement in clinical, counselling, or clinical neuropsychology have additional structured training relevant to disability work.

Telehealth has been widely adopted post-pandemic and is particularly useful for regional participants and those whose disability makes travel difficult. The NDIS rate ($252.99/hr) is the same for telehealth as in-person sessions; home visits may attract a separate travel charge that must be agreed in writing before the visit.

NDIS supports in North Eastern Melbourne

The North Eastern Melbourne service district covers 111+ suburbs and hosts 573+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Valley Mental Health PTY LTD / T/A Alacrity Health travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in North Eastern Melbourne access a mix of services — commonly support worker, sda and transport. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

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