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VISION & GOALS

Name: VISION & GOALS
Address: Level 2, 215/219 George St, Liverpool NSW 2170, Australia, AU
Telephone: (02) 8806 7252
Rating: 5

Level 2, 215/219 George St, Liverpool NSW 2170, Australia

★★★★★5(8 reviews)

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About VISION & GOALS

VISION & GOALS is an NDIS-registered provider based in Liverpool, New South Wales, serving participants across South Western Sydney, Sydney. They offer 2 types of support including behaviour support and support coordination.

Based on 8 Google reviews, VISION & GOALS holds a 5-star rating, which puts them in the top tier for provider feedback in the South Western Sydney service area.

Services VISION & GOALS provides

Behaviour support
Support coordination

Understanding behaviour support under the NDIS

Behaviour support practitioners work with NDIS participants whose behaviour of concern affects their safety, quality of life, or ability to participate in their community. The role involves understanding why behaviour occurs and developing strategies that address the underlying causes rather than simply managing the behaviour itself.

The process typically begins with a functional behaviour assessment — a structured evaluation of what triggers the behaviour, what maintains it, and what the person may be communicating through it. From this assessment, the practitioner develops a positive behaviour support plan (PBSP) that outlines proactive strategies, environmental modifications, and teaching new skills to replace behaviours of concern.

If a behaviour support plan includes any restrictive practices — such as environmental restrictions, seclusion, chemical restraint, or physical restraint — the NDIS Quality and Safeguards Commission has strict requirements. The practitioner must be registered with the Commission, the use of restrictive practices must be reported, and there must be a plan to reduce and eliminate their use over time. These requirements exist to protect participants’ rights and ensure restrictive practices are used only as a last resort.

Behaviour support is not a short-term intervention. A typical engagement runs six to twelve months and involves working closely with the participant, their family or carers, support workers, and sometimes schools or day programs. The practitioner provides training and coaching to everyone in the participant’s support network, not just the participant themselves. This is critical because behaviour doesn’t happen in isolation — it occurs within environments and relationships.

When choosing a behaviour support practitioner, look for someone registered with the NDIS Quality and Safeguards Commission who has experience with the specific behaviours and disability type involved. Ask how they approach restrictive practice reduction, how often they’ll review and update the plan, and how they measure progress.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including VISION & GOALS, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If VISION & GOALS is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in South Western Sydney

The South Western Sydney service district covers 129+ suburbs and hosts 970+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including VISION & GOALS travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in South Western Sydney access a mix of services — commonly support worker, transport and sda. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.