Citywide Home Care

About Citywide Home Care

Citywide Home Care is an NDIS-registered provider based in Seven Hills, New South Wales, serving participants across Western Sydney. The NDIS Quality and Safeguards Commission holds twelve registration groups for them, covering personal care and daily living, household tasks, community and group participation, group and centre-based activities, life skills and life-stage transitions, employment and travel support, and supported independent living.

Based on 19 Google reviews, Citywide Home Care holds a 5-star rating, which puts them in the top tier for provider feedback in the Western Sydney service area.

What Citywide Home Care is registered for

• Household Tasks
• Comms & Info Equipment
• Participate Community
• Assist-Personal Activities
• Daily Tasks/Shared Living
• Group/Centre Activities
• Development-Life Skills
• Assist Access/Maintain Employ
• Assist-Travel/Transport
• Assist-Life Stage, Transition
• Supported Independent Living

The NDIS Quality and Safeguards Commission holds twelve registration groups for Citywide Home Care, verified against the Commission’s own page on 30 August 2026 and against our 10 August 2026 snapshot of the register, which agree. The eleven above are those Citywide also describes on its own website. The twelfth, Innovative Community Participation, is held on the register but is not advertised by the provider, so it is not listed here — we publish only what the register proves and the provider offers. Registration is granted per support type rather than as a blanket approval, so a provider may hold groups it does not currently offer, and may offer supports that do not require registration at all. Confirm directly that a specific support is available in your area and fits your plan.

Checking this provider yourself

Search the Commission register by ABN 67 665 382 758 rather than by business name — the register keys on the legal entity, here Citywide Home Care Pty Ltd.

View their entry on the Commission register for live registration status, the expiry date, and the conditions attached to the registration. Conditions are recorded against this registration. The Commission records three: a certification audit to be conducted on site three months after service delivery commences; a risk-assessment condition for participants who choose to be supported by a single worker, under 0107 Assistance with daily personal activities; and a variation condition for assessment of Module 5A (Assistance with Supported Independent Living) as part of a mid-term audit that must commence by 1 February 2027. They are part of the public record.

ProviderScout is independent and is not endorsed by, or affiliated with, the NDIA or the NDIS Quality and Safeguards Commission.

What to ask before choosing an NDIS provider

Before signing a service agreement with any NDIS provider, including Citywide Home Care, it’s worth having a conversation about a few key things. What are the hourly rates, including loadings for evenings, weekends and public holidays? What cancellation fees apply, and what notice period do they require? Who will your regular support worker or practitioner be, and what happens if they’re sick or on leave? How does the provider handle complaints? These questions are standard — any reputable provider will have clear answers.

If Citywide Home Care is registered with the NDIS Quality and Safeguards Commission, they’re bound by the NDIS Code of Conduct and must meet service standards audited by approved quality auditors. This covers everything from worker screening to incident reporting. Unregistered providers can still be used by plan-managed and self-managed participants but aren’t subject to the same oversight.

It’s also worth understanding your service agreement before you sign it. The agreement should clearly state the supports being delivered, the price per hour or unit, any cancellation policy, how travel charges are handled, and how either party can end the agreement. Under the NDIS, you can usually change providers, subject to the notice and cancellation terms in your service agreement. If a provider’s service agreement doesn’t include a reasonable exit clause, that’s worth questioning.

If you’re unsure about any aspect of choosing a provider, your support coordinator or local area coordinator (LAC) can help. They can explain what to look for, accompany you to initial meetings, and assist with setting up service agreements that protect your interests. Keeping records of your interactions with providers — save invoices, note key conversations, and track whether the services delivered match what was agreed — will make plan reviews smoother and provide evidence if you ever need to raise a complaint.

NDIS supports in Western Sydney

The Western Sydney service district covers 120+ suburbs and hosts 1145+ registered NDIS providers. Participants in this area typically access services in their local community, though many providers including Citywide Home Care travel to clients at home. Travel charges under the NDIS are capped and must be agreed in your service agreement before work begins.

Most participants in Western Sydney access a mix of services — commonly support worker, transport and sda. Whether you’re looking for ongoing support or need a specific assessment, comparing providers in your area is the best way to find the right fit for your goals and circumstances.

Quick info

✓ Claimed & verified

This listing is managed by Citywide Home Care. Business (ABN) and NDIS registration verified by ProviderScout.

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